When I am validating task on service now then it is showing 'failed', however, i have completed it.

[akanshachandra]

When I am validating task on service now then it is showing 'failed', however, i have completed it.

Could some please assist on it? 

I have been facing this issue since long, due to which I am not able to complete trainings. 

[Ankur Bawiskar · Accepted solution]

@akanshachandra 

Is it related to now learning course?

Definitely some part of that task is not completed

Please check all the steps and validate again.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[akanshachandra]

Hello PrescottS. I was not impersonating the correct profile, due to which the task wasn't getting validating. Since after the correction, I have been able to complete every task. Please recheck everything very thoroughly, you must be doing something wrong. 

[akanshachandra]

Yes it is related to learning now. I am validating it after completing all the tasks, have checked it multiple times. Still it's saying 'failed'

[Runjay Patel · Accepted solution]

HI @akanshachandra ,

Which task are you validating? provide the details of task so that i can guide you to follow the steps before validating the task.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
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[akanshachandra]

Good morning, 

I am doing a task under 'Welcome to ServiceNow', lesson 3- 

'Next Experience, Navigation, and Access Module' - Task related to ' Next Experience, Navigation, and Access ​Task - Failed' 

The task instructions are- 

1. Navigate to the User Menu (select the System Administrator avatar in the top right corner).

2. Select Impersonate user.

3. Locate and select Platform User 

4. Complete the impersonation request by selecting the Impersonate user button.

5.
Select and pin the 'All' menu so it is always present as you walk through tasks.

(Important Tip:  If you collapse your browser window or modify its sizing, the All menu may be hidden. Simply expand the browser for the pinned All menu to display again.)

6. Navigate to Self-Service > Knowledge, notice there is only one article.

7. Favorite the Knowledge module in order to easily locate it again in the future.

8. Ask yourself: what applications are available to you as the Platform User?

I have completed all the above tasks but yet it is saying task failed 

[akanshachandra]

Good morning, 

I am doing a task under 'Welcome to ServiceNow', lesson 3- 

'Next Experience, Navigation, and Access Module' - Task related to ' Next Experience, Navigation, and Access ​Task - Failed' 

The task instructions are- 

Task Instructions:

1.	Navigate to the User Menu (select the System Administrator avatar in the top right corner).
2.	Select Impersonate user.
3.	Locate and select Platform User
4.	Complete the impersonation request by selecting the Impersonate user button.
5.	Select and pin the 'All' menu so it is always present as you walk through tasks. (Important Tip:  If you collapse your browser window or modify its sizing, the All menu may be hidden. Simply expand the browser for the pinned All menu to display again.)
6.	Navigate to Self-Service > Knowledge, notice there is only one article.
7.	Favorite the Knowledge module in order to easily locate it again in the future.
8.	Ask yourself: what applications are available to you as the Platform User?

I have completed all the above tasks but yet it is saying task failed