which is better for carrier growth . is it servicenow or genAI

[Govindaraju]

Hi, 

I have 20 years of IT experience and currently working as a service owner. I am thinking to switch over as service now developer. but somebody advise me to move GenAI instead of servicenow as after 2 years genAI would have good market compare with servicenow. please share your view on this ? Thanks in advance

[Mark Manders · Accepted solution]

It all depends on what you want to do. Nobody can predict the future. You could focus on AI within ServiceNow, so you can follow both. 

We don't know the 'someone' that told you to go into GenAI and what their knowledge level of it all is. I know people that see AI as a great addition to put in their toolset, because they see it as no more than that: something to make their job easier. And I know people who say that AI will take over everything. 

All I know is that platforms like ServiceNow will be around for a long time, even with AI developing further and further. Anything related to progress and making processes run better will keep on improving until it becomes obsolete and is replaced by ServiceNext or NextAI. 

The main takeaway: whatever path you take, you will need to keep learning within this industry and both can bring you different things. It's your own goals deciding which path you take. That's not something I or any one else can tell you, because our crystal balls can't predict the future.

[Mark Manders · Accepted solution]

It all depends on what you want to do. Nobody can predict the future. You could focus on AI within ServiceNow, so you can follow both. 

We don't know the 'someone' that told you to go into GenAI and what their knowledge level of it all is. I know people that see AI as a great addition to put in their toolset, because they see it as no more than that: something to make their job easier. And I know people who say that AI will take over everything. 

All I know is that platforms like ServiceNow will be around for a long time, even with AI developing further and further. Anything related to progress and making processes run better will keep on improving until it becomes obsolete and is replaced by ServiceNext or NextAI. 

The main takeaway: whatever path you take, you will need to keep learning within this industry and both can bring you different things. It's your own goals deciding which path you take. That's not something I or any one else can tell you, because our crystal balls can't predict the future.

[Govindaraju]

Thanks a lot for your reply. your reply is helping me to decide what i suppose to do.  

[Govindaraju]

As I mentioned earlier, In my 20+ years’ experience, i was a java developer for 5 yrs. but the rest of the years like 15+ yrs in mantenance only (taking care of infra, operation ) and working in reputed company. if i change my career in ServiceNow developer, am I able to succeed as last 15+ didnt involve in the coding ? 

[Mark Manders · Accepted solution]

It depends on what path you want to take (what role). If you want to be a developer, you will need to read/write scripts, but the Platform has a lot of no code/low code possibilities. NowLearning has some scripting training you can follow so you can read/write scripts. The community is a great help and you need to start somewhere. You already have a basic understanding of coding, even though it was 15 years ago.

It also depend on what level you are looking for. You won't be able to get hired as Sr Technical Architect, because you lack the experience and knowledge, but you can build on that to become that (if you want to). 

Changing careers often means you will enter a new field on a lower level. That often includes a lower salary as well, but I using your experience of understanding the operation/infra structure will help a lot, compared to, let's say, juniors coming from school and landing their first job. 

But: this will be the same if you go into the AI direction. I think you need to decide what it is you want to do. That's the most important thing (and as said before: no one can look into the future).