which is the correct

onlineworkw
Tera Contributor

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

  1. SLA Management
  2. Change Management
  3. Knowledge Management
  4. Problem Management
3 ACCEPTED SOLUTIONS

Bhavya11
Kilo Patron

Hi @onlineworkw ,

 

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

SLA Management

 

Thanks,

BK

View solution in original post

Nikhil Bajaj9
Giga Sage

Hi @onlineworkw ,

 

The correct Answer is - SLA Management. As explained in previous answer as well- SLA means how much time we will get to fix the incident. If service provider will not fix the incident within agreed time then they need to pay penalty to Service Consumer (customer).

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

View solution in original post

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @onlineworkw 

The correct answer SLA management.

 

SLAs make sure incident gets effective response and resolution.

and make the agents or vendors accountable for the incidents they work on...

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra 

View solution in original post

3 REPLIES 3

Bhavya11
Kilo Patron

Hi @onlineworkw ,

 

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

SLA Management

 

Thanks,

BK

Nikhil Bajaj9
Giga Sage

Hi @onlineworkw ,

 

The correct Answer is - SLA Management. As explained in previous answer as well- SLA means how much time we will get to fix the incident. If service provider will not fix the incident within agreed time then they need to pay penalty to Service Consumer (customer).

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @onlineworkw 

The correct answer SLA management.

 

SLAs make sure incident gets effective response and resolution.

and make the agents or vendors accountable for the incidents they work on...

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra