Why are Catalog UI Policies and UI Policy Actions working in Service Portal but not in Employee Cent

[ELMAHDI]

Hello everyone, 

I have an order producer that works well in the Service Portal (SP), including variable visibility conditions we configured. However, as we’re migrating to the Employee Center (ESC), the variables are not behaving as expected.

I’m not sure why it’s working fine in SP but not in ESC.

Has anyone encountered this issue or has any suggestions?

[Aniket Chavan]

Hello @ELMAHDI ,

It really shouldn't impact — UI Policies and their actions are generally expected to behave the same in both SP and ESC.

Since it's been a few days since you posted, just checking — have you had a chance to dig into why it might be behaving differently?

🔹 Please mark ✅ Correct if this solves your query, and 👍 Helpful if you found the response valuable.

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024