Hi All, We have a requirement to add a new section under Incident as "Details" which should contain closure information like close code & close notes.I have added a new section in the ticket configuration, but not able to add & build a custom widget...
When searching for applications (sn_ex_sp_pro_m2m_application_topic) in Employee center search, it is not returning any result related to application. Also, after adding application tab in search page, it's also not showing any results and showing as...
Hi I want to show knowledge base in employee center, so I put my knowledge base in portal module.However, I still cannot see the knowledge base and articles in the employee center.I created one parent category, two child categories, and put the sampl...
Hi,We would like to make use of the new Integrated Experience and Service Feedback functionality. Does anyone knows if there is a separate security role that provides access to the menu to configure these survey options? So im not talking about to ad...
Hello, I want to add hover on Employee header Menu items(My Tasks, My Request, My Favourite) as shown in below image for EC Portal. Regards, Krishna
Hi Experts: A user with sn_hr_core.admin role ONLY can access and configure taxonomies, topics, child topics, connected content and anything else related to ESC? We are in Xanadu. Thanks.
I am new to integration part can any one explain how many types of integrations can be done b/W SN and Jira?
Hi everyone, Does anyone know how I can add Microsites to the Quick Links widget? Something similar to this? Thanks!
I am trying to add columns to the MY REQUESTS view and I am not able to do it.https://servicedesktest.redseaglobal.com/esc?id=my_requests.I am not able to find the view where the columns are added. Please guide me on the same. Thanks
Requirement: Change the font color of "Search Results". OOTB Behaviour:Expected Behaviour: Steps need to be followed:1. Navigate to the create incident record producer in the employee center.2. Inspect the web page and find the CSS rules for the "Sea...
Hi I am trying to add links to the workspaces in employee center. How can I achieve this I cant find anywhere to add an external link? I want to add the risk, compliance and audit workspaces under risk and compliance
While reviewing catalog items, I noticed two versions were unexpectedly created by the system.my question is why those records are created at this specific time !?I've posted screenshot from the catalog item record which i found these record in.
When configuring an AI Search application for a new Employee Center portal, and when reviewing how taxonomy topics are displayed relative to AI Search results, I came across two things for which I need an explanation. 1. The "Knowledge Search Resul...
Is there a way to track the click-through rate of an announcement notification? We have a button on the notification that redirects you to a new portal, and we would like to track user's visits to the page.
Hi AllIn my scenario employe navigate esc portal taxonomy and in child topic can create a Service Request or a Incident. I need to set a variable in Catalog Item or Incident with the selected topic in esc Ho I can accomplish this? It's possible? It's...