How to sort Ai search facets in ESC portal
whenever something is searched using AI Search, I want to sort filter options (country names) in alphabetical order in Employee center portal
Forum Posts
When to declare a major incident. Why do people hesitate?
Recently, my organization has experienced delays in standing up the major incident process. One recurring reason is employee reluctance to "make the call". I am going to write an article to share with my organization. I am looking for input and guida...
Employee News functionality - create a reusable template
Hi, i'm currently investigating how we can utilize the News functionality in our organization.However, it looks like i'm missing some options in the hamburger menu - the "Clone as reusable article" which is shown in this article Create a news article...
Employee Center for Zoom application with Azure Conditional Access
We're interested in using the Employee Center integration from the Zoom App Marketplace. We use Azure/Entra SSO with Conditional Access policies that require the user to be logging in from a Azure/Entra-registered device, but this app doesn't forward...
Resolved! User is getting logged out in ATF during run
Hi, I am new to this community. When I an executing the ATF script, One of the user is getting logged out automatically.Does this normally happen?What is the workaround, I dont want to use other user. Thanks in advanced. Thanks!
Reindex programatically ais_search Indexed Sources
Due to some problems we are observing in some of our indexed sources, we see the necessity, to launch "Index Selected Tables" with some frequency manually. We are wondering if, it is possible to run it via Scheduled Job, meanwhile we stabilize the tr...
How to remove unwanted menu option from User Experience Analytics dashboard
I would like to remove one of unwanted menu option from User experience analytics dashboard menu. Is there a way to do this?Thanks & Regards,Bubuprasad
Need Product Documentation for Employee Portal
Hi, I Need to get Product Documentation for Employee Portal of ITSM Thanks,Sai.
How to modify the Employee Notification Layout?
Employee Center comes with an Employee Notification Layout, however, my company wants to remove the ServiceNow specific data and add the company's data. I can't find any instructions on how to make the changes and it appears it was created with HTML...
IT Services Topic not associated with the Employee center Portal
BY default IT Services Topic should be associated with the Employee center portal (as per ServiceNow documentation)but here in my case It is not appearing on Mega Menu, even though I have installed required plugins. Could you please help me to fix th...
Resolved! Branding of Mega Menu
Hello All, I want to change the color of Advanced Portal Navigation that is Mega Menu, from Blue to Red as show in the below screenshot. Thanks in advance !!!
Service Portal: A variable with contextual search enabled removes the space after typing text.
A variable with contextual search enabled removes the space after typing text. When you hit space, the cursor jumps back to the last typed letter. I was looking for an answer, and ended up submitting ticket to support. This is the workaround they pro...
Add a header menu item
Is there a way to add a language change option to the header menu in the service portal?
Catalog Item Edit Cart button Missing
While viewing a catalog item on Employee Center, I'm unable to locate the View Cart button. The Add to Cart feature was selected/active on the item but I'm wondering how I can go about adding a view cart button below it so that a user can go directly...
Employee Center - Employee Profile Delegate Widget & My Asset
Hello!Is there an OOB Delegate widget and My Assets widget that I can use inside the Employee Profile?If so, could someone please let me know how I can I get them.Thank you in advance.