Hello, When I click on the exact match for a knowledge article of some of the knowledge child tables it is going out of the portal, example:if I click on one of the articles in u_kb_template_cemex_template, it goes to the next urland for the table kb...
I have 8 active child topics all with connected content in them, however i'm only seeing 7 child topics showing when i click on the mega menu topic and the very bottom is 'browse all >' is there a limitation as to how many are viewable? and ...
There are some errors present in browser console for the employee center. Below are the errors. on clicking the violating node, a piece of the HTML is highlighted, but cannot find that HTML code in any of the widgets.Can anyone help in resolving thes...
Hi All, I am facing an issue with genius result card, When searching any catalog I am getting the genius result card in Articles section of Facets search.Please guide how to resolve the issue.ThanksVedant
Hi All, When I am searching for any Catalog in employee center, then I am getting Catalog result in catalog section as well as Knowledge section also. But this should not be the case.Can you please help in this
Hi all, Has anyone came across/developed a ServiceNow maturity model for Knowledge? If you have, would love to hear from you! If you haven't but would be interested in developing one for your organization, please reach out!! I am in the process of de...
Hello community,We've added the feedback widget to the Employee Center homepage and wondered if it was possible to show the widget always expanded instead of having to hover over it. This is what it looks like by default This what I'd like it to look...
Hello all, Is there a simple way I collect the details of customers who have searched on Employee Center - I need this data to send out one of our customer self-service research surveys. I've check System Logs and AI search but nothing standing out?...
Hi all, I need help with scripts to make a catalog item which needs some conditions to apply for. Conditions I need at the moment are to check certain fields on a custom table.Are there any scripts or can you give me some scripts to use for this flo...
Hi All,I want to set URL through alert () message or showfieldmessage(). its means if message shows "CLICK Here" it will redirect to different page. for me alert () message shows URL & all instead of only word. can we achieve by alert () or showfield...
I am trying to create a trend report on incident_sla tabletrend by - closed -> per week for count of recordsI am trying to create a report for below data(this is for reference)this data is of 7 days which spanned between 2 weeks. So i should get some...
I have created topics under the Employee taxonomy in a fresh dev instance (Washington DC)Config #1: ( Refer attached images )The new topic have:1) Active connected content under them 2) Active sub-topic pages under them3) Quick linksThe preview templ...
Obviously knowledge articles can be marked as favorites and if so they are listed correctly in "My Favorites" in the Employee Center.However, on the knowledge article itself the "Heart" for marking / unmarking is missing and I could not figure out wh...
We are looking to move from zing search to AI search for Portals.One of the challenges we are facing for scripted search source.Have gone through documentation of AI search and the methods are using flow with scheduled jobs.Is there any way to set th...
My organisation would like to be able to sort in different ways through the articles and request. For example to be able to sort newest to oldest created/updated. However I see that I only have to option "Popular" and "A-Z". How could I add more sor...
