Requirement:To have a country filter on the topic content so that user can filter-out the items based on country selection. Currently required for only requests.So, created a country field type "glide-list" on the "sc_cat_item" table referenced to "c...
Hello Everyone,We have a requirement to change the header color on the ESC portal where the logo and links are currently displayed on a black background. I attempted to update the color using the Service Portal Configuration > Branding Editor. While ...
Hi All,Requirement is Task_sla table i want specific tags list shown as report. with last 6 months databut currently it showing as empty i want a bar chart for thisPlease help me on this.
Hi All! Does anyone have experience of migrating existing IT Service Portal to Employee Center.How to approach this and what ESC has to offer, any documentation that would be helpful.Where to start and what steps to take
We've added the Favorites menu from the Employee Center. Users can favorite KB articles and requests. However, if a favorited article is retired, it isn't removed from the employee's favorites. This results in a broken link since they can't see retir...
We recently migrated from Service Portal to Employee Center only to find out that a fairly critical functionality that was used in Service Portal was missing in Employee Center. Background:We have a custom table for associate onboarding/offboarding r...
Hello i need to display the tabs in profile , i try it but ihave problem , only the side tab is showing
In Employee Center, there is a Performance Indicator widget that displays on every page.Is there a way to fix the location of the Performance Indicator widget so it doesn't float around?Better yet, is there a way to create a link that can be added to...
IntroductionI recently encountered a requirement to translate portal content into multiple languages. While the Employee Center (EC) supports translation, I quickly realized there’s no out-of-the-box (OOTB) functionality to integrate it with Dynamic ...
Does anybody have a download of these ServiceNow Visio Stencils? I have seen them before but can't find them now. Thanks in advance.
When a record producer is submitted, it is showing a ticket (incident form) page. Is there a way to show a summary instead of ticket? Or any other suggestion? I created a page route map for Catalog forms. Order from (sc_request) Route to (order_statu...
Hi All, I am trying to create a guided tour on the new employee center, specifically for the mega menu.My tour is set up as following:1. Introduction2. Step 1: The callout is on the "IT Menu".3. Step 2: is a callout on one of the category in the mega...
Hello from pinochle.ai, I need a Servicenow API key to be able to integrate the two.Pinochle needs to extract information from the "cmdb" in Servicenow Does anyone know how I can generate an API key to connect the two?I have searched several sites bu...
Hi All, In out ESC portal we presently have it set up so that when we are consulting a KB article, we have side widget displaying recent KBs and most popular KBs.Can we replace these with suggested KBs from the same topic as the one we are consulting...
