While reviewing catalog items, I noticed two versions were unexpectedly created by the system.my question is why those records are created at this specific time !?I've posted screenshot from the catalog item record which i found these record in.
When configuring an AI Search application for a new Employee Center portal, and when reviewing how taxonomy topics are displayed relative to AI Search results, I came across two things for which I need an explanation. 1. The "Knowledge Search Resul...
Is there a way to track the click-through rate of an announcement notification? We have a button on the notification that redirects you to a new portal, and we would like to track user's visits to the page.
Hi AllIn my scenario employe navigate esc portal taxonomy and in child topic can create a Service Request or a Incident. I need to set a variable in Catalog Item or Incident with the selected topic in esc Ho I can accomplish this? It's possible? It's...
Hello I notice that the Employee Center can link to the Knowledge Base using this link:https://<instancename>.service-now.com/esc?id=kb_home However, our KB uses this link.https://<instancename>.service-now.com/kb Which is pointing to the portal page...
I was trying to delete this variable in a record producer and get me this I can understand the question answers but I don't understand what is the options?this variable is a reference variable .
I would like to know if it's possible to use Integration Hub to integrate w/ Google Sites. I don't see this spoke available in the ServiceNow store so it may be likely that we can use a REST API Spoke within Integration Hub and leverage Google Sites'...
Hello everyone,Can anyone guide me on how to sort the approvals in the "Open" tab of the My Tasks section in the Employee Center portal by the created date, from latest to oldest? Currently, the tasks are being sorted in ascending order of the due da...
Hello Team, Need your help. I tried to add a catalog item in favorite, But it's showing the below error., It's working in non-prod instances, only issue is in the prod instance,
Hi, During saving of a new News Article im getting errors that availability end date must be after availability start date (i have not even setup a end date. and even if i set that it keeps saying this issue) and Design form contains errors. For the...
Hi There,I am planning to edit the OOTB 'HRM Todos Summary' widget. I am aware that custom filtered records can be added to the widget and I am also informed that the records can be ordered by priority. I am already using these features.What I wish t...
Hi. After I've updated our Employee Center plugin to the latest version (35.0.2), the "My Items" widget has suddenly changed, with the heading suddenly being bigger. I see a change in the html script after the update, but I would like to avoid having...
Hello Community,Quick help needed; I'm trying to add one more column in My request page In ESC. I want to add "short description" column between "request" and "state". I have attached screenshot for ref.Can anyone help me with this.Thank You!
Hi all, I am looking for a way to dynamically hide the announcements widget when there are no announcements. I also want to re format the container so there is no white space, is this possible? When there are no announcements, I want it to look like ...
Hi, when i open any kb article in employee centre search bar, I want to have different type of page for different KB like GRC and others. As AI search table only give option to select one portal page, is there any way to add 2 pages which it will ope...