I understand Estimated Time To Resolve (ETTR) is visible for Employees/Requestors on EC Portal, but where exactly? Is it visible on the Record Producer page? Employee clicks a particular HR Service and lands to the Record Producer page, will ETTR be ...
I have a Catalog Item name as Application request in which we have given variables, such requested for, Location , and choice fields etc....so, In ames we have a new company that is Hunter Fan and we have been giving the same instance to them to us...
Hi I have created an Content Publish record to display an image as a banner. On the schedule plan I have give the page and content experience widget but still I am not any image on the ESC portal. Can you help me what would have goon wrong. Thanks
How to Validate Contextual Search present on a record producer UI page in Employee Center using ATF?
Hi, I am trying to create "Not Available For" User criteria Section on Quick link form using Many to Many Definition types of related lists because It's not available on it. Unfortunately, it's not working as expected. Means, after adding US Employee...
Hi Experts, If an author posts an article in the newly upgraded Content Engagement module for news articles, is there a feature that notifies the author when comments or reactions are made? Thanks
When viewing knowledge articles in the EC Portal, all images in articles have the tag Role="button" automatically applied to them (this is not in the raw code from the article body in the article record). In turn this leads to images "popping out" of...
Hello I added a new ticket type to the "My Requests" View on the Employee Center by adding the ticket to the "My Requests Filter". While that is good and all, I really want to be able to allow the user to view details of that request. For example: ...
I have used the OOB standard ticket attachment widget in my instance as well as PDI, this is working correctly in PDI, but not in my instance. Is there any configuration required to disable that icon or is it role-based? My requirement is As a non-ad...
Do you have any idea how to redirect users who are part of a company X regardless of their role to the portal Emplyee Center and prevent them from accessing the back office? I have set up redirection rules that work at login, however when you change...
Hello,I want to create a report/dashboard where I can track the leave records of resources but don't want to create any catalog item/record producer for this. I have excel sheet(attached screenshot) where resources update their leaves how ever we hav...
Hello everyone,I’m working on configuring the (ESC) portal and need some assistance. I want to add a specific Knowledge Base as a Topic under 'Technology services' On ESC portals so that when users click on it, they can see all related knowledge arti...
How would I go about adding the delegate option to the Employee Center? I keep seeing articles referencing the widget but none that will give the delegate option in the profile menu.
We have a record producer in our Human Resource: Core application. One of the variables is mapped to subject_person. I need to make this read only for non HR staff and non leaders. I thought this would be easy enough with a catalog client script h...
Hello,We are trying to utilize the Employee Center as a one-stop shop for most users. For this to work, we need to be able to view and close Service Catalog Tasks from "My Tasks" page. I have created a new to-do configuration for sc_tasks that are as...