I recently enabled AI Search in the Service Portal. While testing I disabled a catalog item. However it was still showing in recent view for a user. When they clicked on it of course they get "You are either not authorized or record is not valid." So...
Hi All, We have HR Tasks, Approvals, etc that show for the user in the To-Dos widget and page. In the My Active Items widget, the tasks activity is referencing the To-Dos page and the approvals activity is referencing the Approvals page. The issue is...
Hi all, We have an issue with our instance and we really need your support on this. Since yesterday our portal is not active anymore, we cannot access the homepage, or any page (we get a blank page that doesn't loads). In the backend under System Log...
Hi,Is it possible to change ui application name? For example change "service operations workspace" to "technicians workspace". Thanks, Sahar.
i want to create a new field in a table which will contain some informations from another table. example: table 1id column1 column2 1 test test2 test test table 2id id_table1 description price1 1 test123 1...
Hi, @Mark Roethof I created quick links and showing up in both TEST and DEV of employee center.Added user criteria that, if only custom field "code" is not 8, quick link should be displayed else it should not be visibletest();function test() { ...
Currently I am aware that the Favorites for Employee Center now reside in the sp_favorite table. I know there is a widget and the users can get to My Favorites by clicking the link on the homepage in ESC. I have a request in to also add the list of f...
Hey SN Comm Team, I am looking to see if there is a way to hide the Attachment | PDF document as a search result (we are using the AI Search). This results in much too much being found and displayed from the search and is not great customer experien...
Hi All, I am getting this error when impersonated with an user who was supposed to raise a catalog from which is created from hr task.Can someone please help me.
I would like to enable Employee Center for all our operations. Currently, we are using the CSM portal for both internal and external users. What would be the impact of linking the CSM portal to Employee Center, and is this the right approach?If it i...
Hi All, I have a requirement where I want to get a record producer name in suggestion when we search in the Employee Center. I have a record producer, and I have added a meta tag 'overtime' in it. So, whenever I search with that keyword, it should sh...
We recently migrated to EC Pro, and I'm currently configuring a topic page that contains only one catalog item. This item should be accessible to a specific group only. To achieve this, I created a user criteria and added it to the "Available For" ta...
Hi guys, I'm unable to find out from where I can disable the AI search option that is showing post upgrade from Vancouver to Washington. I'm attaching the screenshots FYI.
I'm looking to generate a consolidated report in ServiceNow that includes all tickets related to a specific user. Specifically, I need to capture: Contact Tickets, Incidents, RequestsSince these tickets are stored in different tables, it's challengin...
I have gone through the following community thread. From this I can understand that this role "knowledge_view_as" and the corresponding functionality "Set up View as Direct Reports" allows the manager to view the knowledge articles that can be viewed...