ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...
I went into Rich Content to edit a subtopic page, and when I began creating the components it looked just fine. However, now when I go back into it to try and make updates, the editor window does not work. The UI looks messed up, it won't show any bl...
I want to configure standard ticket form on ESC, my requirement is to add resolution information to the activity tab. Is it possible OOB or customization required??
Hi i have created a custom Search widget in a custom APP scope, which contains custom Search Application and Search source in AI Search with ESC PortalSearch Source on catalog items table to suggest catalogs created within custom scope, which gives ...
Hello Friends, We are into ServiceNow HRSD Implementations, and we are enabling HRSD Module for Multilingual countries. We are facing one major issue on Employee Center Portal where we search for anything in Global Search like Benefit, Compensation...
Im trying to find the HOST / Reception portal for workplace visitor management but they seemingly do NOT exist.I have followed the what t says in the docs but no luckhttps://www.servicenow.com/docs/r/employee-service-management/workplace-visitor-mana...
Hello all, I am trying to figure out how to add new standard ticket actions for tickets in the employee center portal. I am going to Ticket Configuration and finding the table I want to focus on (ex: Incident) and going to the Standard Ticket Action...
I work at a financial institution, so we have a vast number of procedures (knowledge articles) in ServiceNow. One of our biggest complaints from end users is that they can see when an article is updated (we configured a "Recently Updated" widget), bu...
We have requirement where we need to make topics searchable in esc portal search bar. With few documents and community post . i have achieved and topics are opening but in backend record view . We need to open instead in esc portal itself.If someone ...
Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. Any idea...
Is it possible to add a background image that covers the home page under widgets and widgets stay transparent. what would be the configuration steps and image dimensions?
Hello,What are the best practices for customizing the Employee Center? We know to NOT modif OOB widgets, instead clone OOB widgets and modify them as necessary. What about pages? Does the same apply to pages? Clone a page and use the cloned widgets o...
Hello All,We do have lot of users who approve their requests via help hub ( part of employee center) portal. All these users have to have approver_user role. As this role is also part of business stakeholder we are crossing threshold for business sta...
Our Application teams wants to track user insights using Google analytics. The obvious way to implement it would be to use content analytics. But they want to use GA for uniformity.I have been given a code snippet to add to the header and the body of...
HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)T...
