Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hello community, I am experiencing a strange behavior in the links of the "Faceted Search" widget and want to ask if someone knows a solution.When I search for a Catalog Item (for example "Create Service Offering") in the OOTB Portal /esc then I can ...
I have created a Taxonomy as news and features under this news , trading stories are there. On click of new it should redirect to the custom page I have created instead of using the OOB template in topics. How to achieve this.
Hello All Can someone suggest how to edit this widget on esc portal
Hi,When adding a comment in an incident using the employee center interface, using 'enter' on my keyboard causes the comment to get submitted.However, I would expect that this enters a new line in the comment field instead of submitting the form.I kn...
Hi, Please how can I modify footer ? Text color Text size Footer size Thank youRegards
Hi all,I have a query. User is getting different language for enhancement request in my request section. PFA attached the image for reference. I tried impersonating him and checked his Profile language. It is set to English only. How do i debug this?...
Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.
Hi everyone,I’m creating new topics in Employee Center, and I need to use topic names formatted like “A/B”. I’m aware that the platform does not allow the standard forward slash character in the Topic Name field.Given that the restriction is expected...
we are using AzureCreateSubscrption flow action to create record in Azure and inturn we are getting response in flow.How to get this response variables to map to ServiceNow cmdb tables(azure_vm_instance)
Hi All, I have issue with the articles that are created with Custom templates the Article description is not showing in search results and in article tile for other template articles the description is showing as expected.Where is the description fie...
The Save as Bundle feature can be a super helpful feature for users that spend a lot of time ordering the same items over and over. Think about admin users that have order the same laptop or access for new employees. If you are not familiar with thi...
Hi Team, I have requirement where i need to enable quick messages for the feedback task, can anyone have idea how to enable quick messages. Please let me know thanks in advance.Regards,Dev
Hi all,I have an AI Search configuration for KB_knowledge, and the workflow is published.Several articles have user criteria based on the user’s role.In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive...