Hello,Would appreciate advice on how to manage transition from ec_dashboard to ec_pro_home page in terms of users who might have saved xxxxxx.service-now.com/esc?id=ec_dashboard as favourite in their browser.I tested this in sub-prod by first saving ...
I’d like to know:What are the states for documents. As illustrated in the screenshot labeled screenshot-1, it is not possible for my user to alter the state of a document. Is it possible? How?As illustrated in the screenshot labeled screenshot-2, it’...
I am encountering a weird issue with breadcrumbs in KB article. It shows as below : Home > Category > Knowledge Base name > %short_descrIt should be ideally showing the KB article short description at the end. This issue occurs only for one of our cu...
I have users whom are in locales that we do not have conversion rates for, and the business is fine showing them prices in USD. Currently the system will just show no price (and thus their requests are listed as $0 USD) upon submission. How do I defa...
Hi All, I have a issue where a PDF document is attached to a KB article when the article is opened in Employee center the attachment is not showing, is there anyone have idea of faced similar kind of issue. Regards,Devender
Micro-Certification - Welcome to servceNow(Zurich) On Demand Course: Assessment Simulator Task 7: Flag and Comment on A Knowledge Article I'm working on this task, but I haven't found the details of the steps. I opened the IT knowledge base article, ...
I just upgraded the plugin "Playbook Experience" to version 28.4.1, and now there is a Now Assist wizard inserting itself inside my Guided Self Service Flows. How do I make this stop?
Hi All, I NEED HELP !! I am stuck at a point where I am configuring AI search for my portal to show tickets (Incidents, RITM etc) under a new navigation tab on search results page.I have set up everything and incidents are coming up fine under that t...
Need to change the name ( highlighted in blue) and need to make the layout in single line ( highlighted in yellow) on ESC portal
Hi,Under compliance workspace,In the entities, for the "Risk" tab, there is a list with "Directly Related Risks".As a standard end-user, it it not possible to add/remove column's for this new view which impairs productivity. The end user can add and ...
Priority also should be displayed after urgency after submitting incident in ESC portalCan anyone please let me know how can we do this
Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...
We are not planning to use the native ServiceNow Virtual Agent and will instead be leveraging an alternative solution. As a result, we are exploring opportunities to design a more intuitive and efficient intake experience within the Employee Center.O...
Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and widgets. Can someone help me how to achive this
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...