How to add new widget on Major incident workbench.
I need to add new widget on Major Incident workbench called "support directory" which shows list view of user and users email
Forum Posts
Standard Ticket Header Widget Not Visible in Page Configuration
Im not able to see Standard ticket header widget in widget search bar in page configuration i can only see custom widget which i need to replace to ootb
How to add multiple diffirent forms in Standard Ticket Configuration ?
Wanted to display multiple forms in tabs of Standard ticket page , but only only able to add single form using form widget is there any way where we can add diffirent forms in different tabs.
Child Topic Now Showing Up In Mega Menu
Hi all,I have a child topic `In a disaster` that is showing up on the `emp_taxonomy_topic` page but is not showing up nested in the Mega Menu, even after I logout and clear my cookies and cache.Any ideas where to look or why this might be happening?
Delegation Set up
We have a scenario in HRSD as below Miss A is Group X and have access to all Case getting created as part of Group X set up . If Miss A goes on leave we need to ensure that case coming in that group can be seen by MR B . Mr B is not part of Grou...
Resolved! How to update system timezone in profile of ESC portal timezone .
In the profile of ESC portal, I want to update system time-zone instead of user time zone.Kindly help!
How do you influence the results of the Recommended For You and Popular Topics widgets?
While it's amazing that these two features exist, they seemed to create a challenge at launch. Currently, both of these widgets are populating with items from the IT topic and completely ignoring items from other topics like HR. Understandably, the f...
Lifecycle Events Timeline / Employee Centre Timeline
Hi all, I have a query about displaying the (lifecycle event) timeline within ServiceNow. I have created a lifecycle event for onboarding, when there is a task available for the specific employee that raised the request, a timeline view is presented...
Variable of type html do not show in the additional information table in the portal
Hi, in the 'additional details' tab when viewing a request in the portal, the description field does not display if the variable type is HTML. If I change the variable to multi line text the description shows. Does anyone know if this is working a...
Is there a way to preview generated documents in portal?
I have a task that involves viewing all HR cases, and when accessing a specific record, the attached generated document (e.g., employment certificate, etc.) should be previewed within the ESC portal.
Role restriction to taxonomy topic
Hi All,For the new employee center taxonomy topics. I want to restrict the access to specific taxonomy topic based on the user role.@employee centerHow can achieve this?
How to change format of "Date format" field to Dropdown in user's profile page in Service Portal
We have to add Date format field in the user’s profile page on the portal and it should be in the same format as the “Time zone" and Language field. Attaching the screenshot for your reference. Currently, The field behavior is that it is opening up ...
Resolved! Employee Center Title to display logged in name?
The ask is that when Some logs into our HR Employee Center - It says on the Banner which is a Title Widget - They are asking that it says something like "Welcome, <User's First name> to the HR Service Portal" Any ideas?
Align content to bottom in banner
Hi. I've created a banner container on employee center, consisting of one row with two columns (marked with green). How do I align the content in the columns to the bottom instead of the top? Thanks!/Julie.
Resolved! (portal) "view" to the screen after submit with sc_cat_item
Enter the required information in sc_cat_item and click “submit” to be taken to the “id=ticket” screen.At that time, we do not want to display any extra fields.For example, is there a way to have “view” be automatically specified when the screen tran...