In virtual agent chat survey default selecting 1st value i need to remove default selecting

Hi All,survey is triggered in Virtual agent by default its sleeting 1st value i need to remove default selecting  

How to display RITM numbers Instead of REQS in My requests OOB widget

At present we are displaying REQ numbers by using OOB widget (My requests) configurations but i need to change that to display the RITM numbers

How to save Workplace Reservation Additional Details

Hi everyone,I am trying to create a reservation system, and according to the official documentation, I created a record producer to add additional details, but after submit the record, the variables I just added are gone on the additional details scr...

My Task Employee Center

Hi, In My Tasks of Employee Center OOB, we have the action Approve/Reject for the approval tasks.Which was not available while I was trying to Implement for customer staying close to OOB. Please suggest the solution to achieve this.

How we can generate a word document and attached to the HR ticket after submitting the hr form

How we can generate a word document and attached to the HR ticket after submitting the hr form?

Weeks are displayed with no order

Hi Can anyone please let me know why weeks are not in order, please check attached image

how to add new icon link in esc

 Hi All, I want in esc portal new icon link to be added. what steps i need follow to achieve this.  Additionally: I found this page https://nowlearning-nlinst02042299-0001.lab.service-now.com/sp_instance.do?sys_id=b87a41f41b3ba914ba82a8a9ab4bcbba&sys...

all hrsd modules are not availabie in my filter navigator

even after multiple attempts all hrsd modules are not availabie in my filter navigator can anyone help me to achive this  #hrsd

Employee Center search exact match results in form view

Hi ServiceNow, When we search in employee center for a req # or ritm # and it returns a result for an exact match, that result brings us to the form view instead of the EC pages of request or RITM. How do we configure the exact match result to take u...

Add report to SOW landing page

Hi,I created a report in sys_report table and I want to add it to SOW landing page as a list under "Incidents assignes to you".I duplicated the service desk landing page in ui builder but I cant find a way to add report. Thanks, Sahar.

How do I reply to a customer comment in a ticket?

Is there any way to increase the number of vertically stacked tiles in the content experience widget

In Vancouver or Washington, how can we increase the number of vertically stacked tiles in the content experience widget from 2 to 3 or 4?  Or make it dynamically display?  

Serviceportal header menu item remove hyperlink?

 In Service Portal I want to remove the hyperlink from menu item. Please advise how to do it?  Followed this - Solved: make a topic in employee center a hyperlink - ServiceNow Community add menu items or edit existing menu items not availed i have ad...