I need voucher for my CSA exam.

I need voucher for my CSA exam.

Need to trigger the notification for password expiration

Need to configure the password expiration remainders for the End Users which are authenticated through SSO.

Customize the Agent Chat button

 Have you ever wished you could customize the Agent Chat button in your Service Portal to suit your organization's branding and design? Maybe you're a Spider-Man fan and want to use a spider icon for the open button and a spider web icon for the clos...

Virtual Agent - Chatbot

Hi All!  I have a customer looking for creative names to name their Virtual Agent - Chatbot.  Can some of you share some names you have used?  Thanks so much!!

i need to recover my instance

i lost my instance  after integration done with jira. how can i retrieve it

How to Understand what our Users are Searching

Hello Community! I want to understand my users and their search behavior in our Service Portal. Specifically, I need to see the keywords they use to search, the results they select (whether a knowledge article or a catalog item), and the specific kno...

Make additional comments read only on sp portal

HiHow to make 'additiinal comments' read only on service portal based on state of ticket

Employee Center Prop header layout

Hello all,  I am trying to set up our Employee Center Pro homepage with a layout that looks like the one in the attached photo, but without the carousel feature (ie: just three static banners in the same configuration as the attached picture). Any id...

Unable to Access Welcome to ServiceNow-Inkling Account and eBook Library

Dear Admin,          I am R.Sowjanya from servicenow . I am unable to access welcome to servicenow -linking Account and ebook library. Is there any possibility to access  ebook which is expired. Hope this request finds you.       Thankyou 

sysid is displaying instead of incident number after submitting the request in portal

Service Portal Annoucement Widget

Hello everyone,We have a requirement to update the announcement interval time from 5 seconds to 30 seconds in the cloned portal's announcement widget. This change will enable announcements in the portal to cycle every 30 seconds, allowing users more ...

Confuing for loop error

Hi all, I've been getting the following error caused by a for loop I wrote. The loop is part of an "Update Record" action that I've scripted in Flow Designer. Does anyone know what might be causing it? The script is searching for a string in a large ...

Service Catalog Request - Re-direct to external URL

Hi, I'm trying to create a catalog request which re-directs the user to an external URL. I want the code to run "On Submit" so that the request is recorded and preferably the URL opens in a popup window. I currently have this (in a Catalog UI Policy ...