Hi All , I have some doubts regarding servicenow portal. What is quick start configuration, dynamic page title, human readable url structure, dynamic page variables. I went through the docs still not clear. kindly help. Thanks in advance
Hi All, We're configuring AI Search and how facets/filters are displayed for end-users in the portal's front-end and an ideal solution for us would be to have one of the facets/filters ("Knowledge Bases") visibility limited to HR only, meaning a non...
How do we move "Genius Results" from the top of search results when a customer using ESC?It's a really poor customer experience for our users to search for a term (like "policy") and get "no results generated" .
How to add Help Text/ToolTip for "My Requests" in ESC/ ServiceNow EC Pro please help me add a tooltip for "My Requests" in ESC/ ServiceNow EC Pro. When we hover over "My Request" it should show a help message to users. Please provide me with the step...
I need voucher for my CSA exam.
Need to configure the password expiration remainders for the End Users which are authenticated through SSO.
Have you ever wished you could customize the Agent Chat button in your Service Portal to suit your organization's branding and design? Maybe you're a Spider-Man fan and want to use a spider icon for the open button and a spider web icon for the clos...
Hi All! I have a customer looking for creative names to name their Virtual Agent - Chatbot. Can some of you share some names you have used? Thanks so much!!
I would like to get guidance for the best way to manage connected content; specifically, how to clean up knowledge articles that are not in a published state. We have taxonomy topics which contain many articles that are in a retired or outdated sta...
i lost my instance after integration done with jira. how can i retrieve it
Hello Community! I want to understand my users and their search behavior in our Service Portal. Specifically, I need to see the keywords they use to search, the results they select (whether a knowledge article or a catalog item), and the specific kno...
HiHow to make 'additiinal comments' read only on service portal based on state of ticket
Hello all, I am trying to set up our Employee Center Pro homepage with a layout that looks like the one in the attached photo, but without the carousel feature (ie: just three static banners in the same configuration as the attached picture). Any id...
Dear Admin, I am R.Sowjanya from servicenow . I am unable to access welcome to servicenow -linking Account and ebook library. Is there any possibility to access ebook which is expired. Hope this request finds you. Thankyou
