unactivate widget from the portal
Is there a way to remove this icon (attached in the picture) from the portal?
Forum Posts
Automated Test Framework
When testing Change module via ATF (Automated Test Framework) in ServiceNow, filling mandatory fields like categories, subcategories, and target company is essential, but it is throwing error if I set any values for those and then submit .errors: FAI...
CSA Exam Preparation
Hello! everybody I finished CSA courses and I want to know if you can help me to prepare and succeed obtaining the CSA certification.my exam will be in 2 weeks.
View Service Catalog as User
We have a bunch of Catalog Items with user-criteria based on user properties. Our fulfillers do not need to see these when they are acting as an employee but they may need to see them when they are supporting another users.Is there a way (without gra...
How to search with the keyword in portal through ATF
We are trying to search with the keyword for ex. "password" in portal search bar through ATF but it is not redirecting to the next page. We used set component and click component both the step in ATFs but still not working. Could you please take a lo...
Employee center unification and Virtual agent
With a single unified multi-department employee center approach, we have found that this should provide the best overall employee experience. However we have found that Virtual agent implementation has to be considered. In a situation where 2 or mo...
Adding dynamic hyperlink to catalog item
Hi All, I am trying to add a hyperlink on a catalog item and require some help. The requirement is for the hyperlink to be dynamic and open in the portal you are accessing it from. For Eg. both service portal and ESC are enabled, if the catalog form ...
Resolved! In Flow Designer, "Execution Details" Tab view has changed in my PDI(Washington Version)
Hi all,I am working on some flow designer topics in my PDI. I have noticed a change in the view of Execution details tab in flow designer. How to get back to the previous view. Please guide me if anyone know about this issue and its solution.This is ...
Implement Favourites in CSM Portal
Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...
Resolved! attachment mandatory on sc_task table
Hi Guys , I have requirement where if there is no attachment on the 'sc_task' use it should not be able to move state to close complete.I have written a business rule for that: (function executeRule(current, previous /*null when async*/) { // Add...
Esc Portal Search
In esc portal AI search is enabled.When trying to search any demand or project record if click on particular record it takes to the backend page(opens the record in native ui) I want to open the record in portal itself and not in the backend.
Resolved! Client script doesnt work on SOW view
Hi,I created on change client script, it works on native ui but not in SOW although UI Type is ALL.Thanks, Sahar.
Restrict the end date field not to select more than 365 days from the start date
Hi All, Having a requirement that, need to restrict the end date field not to select the date range more than 365 days from the start date. Need assistance on the onchange script to get this sorted.
Experiencing performance issues in Employee Center
Since going live with Employee Center about a week ago we have been experiencing very long loading times all over the portal. A lot of our users have reported slowness on the portal on different pages and by users on different browsers and/or wifi's....