Close notes in request summary

Hello I would like to add "Close notes" field on this section, after the information displayed, when it has something written in it (request)  I have been through "my requests" widget, service portal configuration pages, instances, and so on, but cou...

Issue with Dynamic Reference Fields in Catalog Item

Dear ServiceNow Community,I am facing an issue with visualizing the following hierarchy in a Catalog Item, where all fields are reference fields:User selects LocationThen BuildingThen FloorFinally RoomThe hierarchy is structured as follows:Room depen...

How to redirect end user with no role to directly at Employee Center Portal

Employee Center Portal - Taxonmy and Menu

(IT9It is Possible to Add Taxonmy like (IT, Risk and Compliance, org Chart ) to the main menu near to MY task , My request etc. as attached Image, Main menu is in first line and taxonmy is in second line..it is possible to make alltogether in one lin...

Add Knowledge Base in the filter option on the ESC Portal

How an achive to add Knowledge Bases as the filter option and the knowledge Bases as drop down on the filter on the ESC Service portal.

ESC: Service Status and Service Status Updates

I need to be able to enable users to easily see the Services and subscribe to notifications for those Services if they are affected by Incidents, Problems or Changes. It appears that the Service Status and Service Status Updates widgets would solve t...

Need to create a seperate portal like ESC for Non-IT catalogs

We as ServiceNow platform partner have delivered ITSM solution for the customer and deployed IT catalogues. Now, customer is looking for a new employee centre portal separate from the existing one. They want the existing portal to cater only to the I...

Search Knowledge button on UI form

How can I make the 'Search Knowledge' button next to the Short Description field larger? More prominent. 

Customizing Search Result Grouping in AI Search to Differentiate Between Catalog Items and Knowledge

I am looking to customize the AI Search setup & in particular Typeahead search widget-search dropdown results to differentiate between various search sources, such as catalog items and knowledge-base articles (Inspired by the "Customized Search" scre...

Report to show to show total count of comments in a ticket

Hi All, I need to create a report to show total count of additional comments for each ticket seperately. Please help on this on priority. Regards,Joyal Robert

What "widget parameters" needed to make "hrm_todos_page" page show the approval source record form?

What "widget parameters" needed to make "hrm_todos_page" page of Employee Center show the approval source record form?I added a "Task Configuration" under the OOTB "To-dos Configuration" (Approvals).Also, under the "Task Configuration" I created, I a...

Clear values based on the option selection changes

Hi All,  having a requirement that, we have a catalog form with the variable date range field type of multiple choice 1 day, 1 week, 1 month, i.e,based on the option selection two fields will get populated start date and end date.  when ever the opti...