Forum Posts
Esc feedback how to direclty show the feedback window without having to click on the horizontal bar
Hi experts, would one of you know how we can trigger directly the feedback window when the user go to the portal instead of the user having to click on the horizontal bar? ThanksAgathe
Facing issue with Employee Center Widget
Hi, In Employee Center, there is a OOTB widget called "My Items" which shows active items and quick tasks. I cloned the OOTB widget to make some changes and then linked it(copy of my items) to the respective homepage. But under 'My Items' Widget > In...
"Get support" not visible on mega menu on Employee Center
Hi Team, I'm on a new fresh Vancouver instance and the latest release of the EC/Pro/Core store apps. I activated the Advanced Portal Navigation, but button "Get support"is not visible, what am I missing ? Thanks in advance
Multi-lingual Employee Center Banner Announcement
Hello everyone, I'm wondering if there's a way to create an employee center banner announcement that can be displayed in two languages. Ideally, the announcement would automatically show in the employee's preferred language. Thanks!
issue with report and datediff function field
Hello guys i have an issue on a report: it says i dont have acces even if i am admin (and i checked the ACL, i have all right to report_view on the incident table)the thing is i ONLY have this error WHEN i use the functionfield datediff(opened, resol...
Record Producer \\ Erase values/selections from hidden variables
Is there a best practice or common method for clearing values / removing selections from hidden record producer variables? In the case of branching catalog UI policies to expose new variables, I'd like to automatically clear any values/selections on ...
How to center a link block in the Rich Content Editor
We are on the Vancouver release and have updated our Content and Employee Center plugins to the latest releases and I have a question in regard to aligning Link Blocks on the Rich Content Editor canvas. The recent content plugins added alignment func...
How to disappear spUtil.addInfoMessage() or annotations from top In Service portal.
Hi, All Message is not automatically disappearing from portal when I tried in Incongnito mode, but when I am logged in user It is disappearing after sometimes may be because of system property (glide.service-portal.notification_timeout.seconds) and I...
Seeking Advice: Automating OAuth Token Retrieval Using `windows.open()`
Hey everyone, I'm currently grappling with a challenge related to automating the retrieval of OAuth tokens within a web environment. The situation involves needing an `oauth_token` via a UI action that triggers the opening of a specific link in the b...
Resolved! can we restrict users watchlist and group watchlist to certain catalog items in portal ?
Hi, We have enabled the users watch list and group watch list in portal for the My Requests of RITM's.Now is it possible to restrict this to certain catalog items ?Please find the attached screenshot. Thanks@Community Alums @Mark Manders @Arpan Bais...
Calculate end date based on the selection of other field
Hi All, Having a requirement that, On the catalog form we have three fields 1- Multiple choice - access required range - 1 day, 1 week, 1 month2- start date 3- end date On the form once the user selects the date range below start date user can sel...
Default "My Request Filter" for sc_req_item
The default filter for sc_req_item on the Employee Center Home page excludes requested items which were opened by the person viewing the page. This makes no sense to me. Can anyone explain why these items might be excluded?
Change sort order for knowledge articles on the kb_category page?
Hi all,CanI change the sort order for knowledge articles on the kb_category page? It looks like they are sorted chronologically, but I would love to sort them alphabetically.Thanks in advance!
AI search results in incident form
Hello,We have implemented the AI search & contextual search in incident form. We have below further requirement:1) The search results should be displayed under the 'short description' or 'right side' of the form near the submit button.2) In search re...