Approver user
Hi i want to ask does the approver_user get automaically assigned to the users who come under approval tab or is that role already there in their user profile
Forum Posts
Lab Instances for Admin Course
For the past three days my lab instance was hibernating and wouldn't wake up, even after 20 minutes. I used the virtual agent and it asked me if I wanted to terminate my instance and I clicked NO, and then it said it kept my current instance. However...
Resolved! Set field value based on another field value
Hi, I'm trying to create a Client Script that will set the value for a custom field based off of a value from another custom field. Here is how it should work:If u_essay_1_score is 5, then u_essay_1_points should display 33If u_essay_1_score is 4, th...
Redirect catalog item in Employee center
Hi, We have made some changes in themes, taxonomy and home page of employee center. Now when we click on catalog item in the search results. It is being redirected to "id = form" page rather than id = sc_cat_item pageWhere would this have been chan...
How to prevent AI search exact match sending Expired KB
We are using AI search for our portal. In the home page we have sn-search-combobox which is showing exact match. And it's giving the expired KB as a result. But in results page expired KB's are not coming.
Resolved! ESC portal - Login widget customization
Hi,I want to customize the ESC portal Login page. I am trying to center the Login text. For this I have used text-align: center, but changes are not reflecting. Also I want to replace the text with image. Please provide the solution for text and imag...
Is it possible to apply user criteria for Quick Links and Banners in Employee Center Portal?
Hi everyone!Is it possible to apply a user criteria for Quick links and Banners in Employee center Portal? For example, we want this banner and quick links to be available for ITIL Users. If Users are NON-ITIL, a different banner and quick links must...
Employee Center AI Search Suggested Icons
Hello, I have been digging around for a while but cannot find a solution to this, so I am hoping that someone has done this before and can help me out. I am currently on the Vancouver version and using Employee Center Pro. I am looking to change the ...
Resolved! What are the steps for cloning the Employee Center (pro)?
There is no 'clone' button and when I try to insert and stay it tells me that the ext esc already exists so it does not let me make a copy.
Resolved! How to add the background image for homepage of Employee center PRO
Hi , Can anyone let me know how to add the Background image for Employee center pro, As per the other posts i know how to add the background image for Employee service center using the content Delivery module, But i am not able to see the module ...
Resolved! Auto populating a field value depending on another field option in Incident form
HelloI have a question regarding Business Rule Script. When the caller is Abraham Lincoln, I want Channel to be populated as Self-service. (As you can see in the image below) Here is the script but it is not working. (function executeRule(current, ...
Resolved! Missing title on widgets for Catalog Items
Good day everyone, Just looking to get assistance on where I can locate a problem I'm having. At this time, in both Service Portal and Employee Center, the catalog items that are manually built and as well pre-built ones are not showing the Title of...
Resolved! RITM not populating with data from form
(hope I am putting this in the right forum)I personally had created a Catalog Item that would take several inputs from the customer (some being mandatory). In our test environment, this worked fine, and we pushed it up to PROD. But in PROD an odd t...
under Employee Center portal , Search source not retrieving catalog items.
After upgrading to Patch 3 Washington DC, When im searching any catalog item. It not showing respective catalogs. Search source--> ALL-->> Hold on, your results are waiting( this type of message is showing).
Resolved! More web-shop style filters in Employee Center
Hi! We are going to move over to Employee Center in the autumn, and we've been looking updating our taxonomy for our Service Portal catalogue and knowledge base. What I feel is lacking is the amount of filters available to sort through the different...