How to configure sla breach notifications based on below conditions:Please suggest any one have idea for this.I have tried OOB notifications but not working properly.SLA breached ParmWhen Response/Resolution SLA breaches/cross more than 100%Resolutio...
password reset via virtual agent should be possible using the now mobile app,should be possible via now mobile appthe EU must be able to reset their password via email authentication, QnA, and SMS verification using the now mobile app.
Hello, We are having issues with ACL in service portal. There is a ACL on field 'Issue' on knowledge Article table. It is a read ACL which gives access to users with 'itil' role. When a user without itil role views the article in service portal or in...
How to hide Rich text label based on field selection.If one field is selected from the select box then rich text label variable should not be displayed, if another is selected from the select box then it should be displayed. Please help me on this.Th...
HI All , Got the requirement to disable the chat text option to type and enforce on selection of topics provided once the greetings message is provided by Virtual agent .In below screenshot topics to select is provided in the greetings message after...
Hi,I'm currently taking the emloyee center course: I would like to install Employee Center Pro, and I'm asked for the instance name. How can I obtain it, please?thank you
Good Afternoon All, I have a requirement where I need to only allow users with the major incident management role to be able to close an incident in the esc portal. I can see that this is controlled within the IncidentUtils script include and Incide...
We are using EC Pro portal and configured content like Rich content,banner which display on portal.There is not delete option to delete the content even after making inactive.Is its OOTB behavior.
The Manager Hub user role gets assigned through the following scheduled job: Add Manager Hub user role The role assigned is: sn_mh.manager_hub_user If someone is no longer a manager, how does the role get removed?
Is it possible to change the color for header ?
When a new record is added to the sys_attachment table, I want to upload this attachment to the AWS cloud, but I want to change the name of this attachment (add the time stamp) before uploading. What should I do? Thanks in advance!
Hi All, Working to setup the Employee center for a client and ran into a weird issue.The Favorite icon on forms and KBs is working but not changing colors when clicked.PFB SS. Thanks in advance.Favorites Page ->
On the Topics page, does sort by popular data come from all users or can it be configured/personalized by user criteria, such that based on your role, you may see popular content as it was viewed by others in that same role?
Can the My Applications widget can be configured to actually launch something that is natively installed on your machine verses web-based applications?
Hi Team,In custom table we have 2 fields1.name2.list collector referencing to user tablein catalog item1.name2.list collector- to user tableSo, on change of name every time, the list collector should compare name with custom table and should dislay t...