Interaction Tickets and Employee Self-Service Portal
Is anyone having customers submit interaction tickets via self-service? If you are can you provide an overview of your process please.
Forum Posts
Resolved! Can I create News Feed, Build Corporate Social Media on Employee Center
Hello,This post is related to the Employee Center Pro application capabilities. for someone who has worked in this area in the past can you share details if I can do the following to build my Internal employees News Feed and internal social media for...
Resolved! Custom URLs give an "Invalid url" on Web Application in Employee Center
When adding some custom URLs to Web Applications, there is an "Invalid url" message that displays and the record does not update or save: How does one resolve this issue?
Resolved! Migrating megamenu-taxonomy from one instance to another ?
Hi team I've built a quick taxonomy on a dev instance for a client and right now I'm at the part where I need to migrate it to test. I've been finding it hard to migrate it properly to be honest. Some records don't get captured on the update set and ...
Resolved! Import taxonomies using excel file
Hi Team, Could you please help me with the information related to taxonomies. Do we have an option to create taxonomies using excel file. If yes please help me with the link, steps to achieve it. Instead of creating using the below steps, I want to c...
We need to sync user data between dev and prod
We have requirement to sync user data .we suggested my client to clone the instances but he don't want to clone the instances so he want to sync user data using integration hub .we are trying many ways using servicenow remote integration spokes but w...
Resolved! Catalog item not visible on search results on our custom employee center portal
Hi,Suppose I have catalogs other than the ones we get in our instances like "SERVICE CATALOG", "RESOURCES", and "TECHNICAL CATALOG". Along with those catalogs I have my catalog items. The issue is when I search for those catalog items, they are not ...
HR Workflows Vs Request
Hello! I am going to be setting up my first workflow for HR. Curious if they are the same as setting up for request and change. Any gotchas to be aware of? Thank you,James
Search for a one specific Knowledge Base in the esc
Hello! We have several knowledge bases and i was wondering if there is a way so that a user can specify which one to search in the ESC? Thank you,James
Resolved! UI policy in a catalog item for a different variable set to display based on a variable selection
Hello! I am trying to create a UI policy in a catalog item for a different variable set to display based on the selection from a select box variable. Does anyone have any suggestions? Thank you, James
Resolved! OnLoad based on company need to hide choices of a field on form
Hi All, having a requirement, Need to hide choices of the 'State' field based on the company selection. need to try with onLoad script any suggestions. Thanks.
Can't add User to Group that applies Admin rights
When adding a User to a group that will add roles, the attached message comes up that a job will be run. However, it seems to be running instantaneously as there's no delay in adding or removing a User from a Group once I've clicked Update. I also...
Resolved! Global is the current application
Hi Team,I'm unable to edit the form . It's asking me to click on here to edit the fields every time when we refresh the page.How to overcome that?
Popular topics modification based on logged in user.
Hi all,In a portal if a manager logs in, under popular topics I need to show only catalogs and knowledge articles that is used only by mangers frequently. While end users must see catalog and knowledge articles that is used by frequently by everyone....
How do you translate custom error messages that pop up on the employee center?
Hi, We have a custom catalog client script, where based on the selection of a specific option in a variable on a record producer, it will display an error message at the top of the employee center, for e.g. see screenshot.Currently we have the error ...
