OverviewThis article explains how to dynamically render a background image on Service Portal catalog-related pages (Catalog Items, Categories, and Topics) using a custom image field and a Service Portal widget.Whenever the background image is updated...
Hi,We have made few customizations to the ESC portal header, which impacting the notification bell icon on the portal, OOB bell icon color is white and we customized our header background color to white which conflicting.I have cloned the OOB bell ic...
Hi all, i have a question related to My Active Items - My Tasks. Which tasks do you have in your employee center?Do you think the users should see their incidents/ stories on the portal?How is it for the users who are also working in the backend? I a...
After upgrading our instance to the Yokohama release, we noticed that the Resolve button is now visible in Employee Center, whereas it was not visible before the upgrade.There were no custom changes made to the widget or UI Actions as part of the upg...
Hi EC superheroes, I have a very reasonable requirement from my stakeholders to consolidate all important task types into My activities Items widget. One important task type that will require additional configuration is Change requests. The idea is t...
HI Team, In service portal we have submitted Record producer and demand is created. in portal if i open same demand i can able to see variables in portal i need to make one variable editable. variable name is : watch list.if we make editable and its ...
Hello We are settong up our ESC taxonomy to be 3 levels with a Topic, sub-topic, and sub-sub-topics. Knowing that we have over 100 sub-sub-topics, is it possible to "collapse" these sub-sub-topics per sub-topic? By default having all 100 sub-sub-top...
If a KB has been updated immediately after it's cached, will the user get a wrong content from cache via search?
Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...
I want to achieve spacing between the first and second row like in image 2. Can anyone guide me to achieve this?
Hi Team, Language picker is missing for a user in Test instance, In Prod and Dev user is able to view the Language picker.Prod and Dev Test:
Customization should undergo a formal review and documentation process. Submissions should required to include the following components: Business Justification: A detailed explanation of the specific requirements that cannot be met by Out-of-the...
News and announcements serve as the heartbeat of a modern digital workplace. By leveraging the Employee Center Pro news capabilities, organizations can move beyond static content to deliver a dynamic, personalized experience. Well-curated news items ...
Customization should contain clear documentation within the code. General Description should Include: Original OOB widget source and last update date. Description of custom functionality added. List of related tables, workflows, pages, integrati...
Service-now ESC EC_Dashboard , My Request Widget , add assigned to field and label for Example (See screenshot), Ive added the assigned to but would like a label to let users know that its "assigned to " to the following technicianExample: (How to ad...
