Service Catalog Icon and Picture
Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well?
Forum Posts
Need help to understand what happen when user Flag a News article/comment in employee center
Hello All, When i created news article and when i click on report article option and select appropriate radio button and then press submit, i would like to understand what exactly happen afterwards? Does it create any task or request and if answer i...
Popular Topics widgets visible but with old topics
So i have 2 instances on my DEV and TEMP i have same popular topics in sn_ex_sp_topic_metric table, Temp has different popular topics than DEV , i wanted them same so i moved the topics with numbers of views to the temp, now i have double of the topi...
Change Background Image of OOTB Widget
Hi guys, im working with the employee center and want to change the background image of the "knowledge Homepage Search" widget. Can someone explain me how this works? Do i have to upload the image on db_image table or on the sys_attachment table? Aft...
How can you set a default filter value for Journeys in Employee Center?
We are implementing Journey Designer. On the Journeys page (jny_journeys) in Employee Center, the list at the bottom of the page displays journeys with various filters.We would like to have the State filter default to NOT show "Completed" journeys. W...
Employee Center – Web Applications from Suggested Search open in same window (need option to open in
Hello, In Employee Center, within the Web Applications experience, when a user clicks a web application from the Suggested search results, the link currently opens in the same browser window, replacing Employee Center instead of opening in a new tab....
Resolved! Create a Favorite for everyone on Employee Center
Hello, I would like to know if it is possible to add a content item to everyone's Favorites widget on the Employee Center Portal? For example, if we released a new Catalog Item and wanted to highlight it and gain more attention/traffic for the first...
Portal Search Performance
I’m experiencing an issue with search performance in ServiceNow, and I’d like to see if others have encountered something similar or if there’s a known solution.When performing a search, I frequently see messages like:"Searching for the right info......
Show ServiceNow HRSD featured articles only in a user's preferred language
Good morning all and happy Monday! I'd like to ask to the experts of this Community if it is possible to show ServiceNow HRSD featured articles in Employee Center only in a user's preferred language? The implementation partner my company is working ...
Quick links in the employee center search results redirecting to "sn_ex_sp_quick_link" table backend
Hi All,I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee cent...
I want to show RITM conversation instead of REQ on employee center when a form is submitted
I want to show RITM conversation instead of REQ on employee center when a form is submitted
Unable to view all the ideas, I have submitted in service portal
I am unable to view all my ideas which I have submitted in service portal. When I click on View All, its not showing anything.
Resolved! How to add a new field on portal
Hi Team, I am on sp page ( service portal ) , when i click on my profile on service portal page . i am getting the below page under about tab : by default i have email business phone mobile phone how to add a new column : company , manager , de...
Resolved! End Users Can't View Approval Details in Employee Center
Good Morning!I have a question that there appears to be several post on, but seems like the responses may be a bit outdated. We have requirements where users without roles (our end users) occasionally need to perform approvals on RITM records. They d...
Can't Import Employee Center Starter Stories
I'm trying to import the Employee Center - Starter Stories into my PDI onto the rm_story table and I keep getting an error message that "User not authorized to initiate import". I'm logged in as the Admin and I do have the import_admin role. Has an...