I'm working in Employee Center Pro (Zurich release) using Advanced Portal Navigation, and I am running into an issue with the Expanded submenu display type. When I set a top-level navigation item to Expanded, the mega menu renders correctly - but onl...
I've got a custom portal that includes Taxonomy Topics in the mega menu. When I say "custom portal," I mean that we use our own Portal records, but we're using the out-of-the-box Catalog Home Page (esc_sc_cat_item) and Knowledge Home Page (esc_knowle...
Want to revert all changes of ESC portal to OOB for ESC Portal could you please anyone help us about the process.
I need to raise a request via Service Catalogue but I am not able to access the (Service Catalogue )
Want to revert all the customizations and move to OOB of Employee center how can i move to OOB. Can anyone please help.Thanks
Good dayI noticed that when an Outage record is created, it does not populate in the Current Status widget on our Portal. I checked the script in the widget and it is OOB.Has anyone else experienced this issue?This is a new platform on Zurich Many th...
Dear Friends, We are facing one issue for Knowledge Management. KB Articles that are published and Active, But users can not found or view articles into ESC Portal while they put KB Number into Search. When we have performed troubleshooting, we have...
Context: I am trying to implement the oob My Favorites Widget(ec_favorites) from Employee Center into my own portal. I want the favorited articles to show up on the oob widget. I am getting a message on the widget "You don't have access to 1 of your ...
Hi All, I have a issue where in Employee center when any KB article is opened the attachments that are added to the KB article should be shown which is showing as expected (ex: excel, docs or other file types) but the images or screenshots which are ...
I had someone helping me with Employee centerthey dragged the Appointment widget to the container and its now showing this on the page When I look at the page in Page designer, I am not seeing this block IS there a way to find this to remove it?
Hello, When someone is approving requested item tasks through the employee center portal when clicking reject it doesn't prompt for a comment box like OOTB. Checked the Approval widget and the rejected variable is clearly defined but no pop up box i...
ServiceNow has provided the below KB article for options on enabling the CSP for Portal page at page level. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947482 By OOB. CSP can be added to a portal page via HTTP response hea...
The ServiceNow article titled "Usage Insights for Mobile Applications" states that "Now Mobile" Is the correct drop-down to view Now Mobile app usage; however, little to nothing shows when filtered this way. There is an option for MESP in the drop-do...
The delivery shown on the catalog item which is part of the a order guide is coming from the flow designer which is connected to it, but we want to show the delivery time from the delivery time present on the catalog item itself We are prepared to cu...
I am configuring AI Search in Employee Center using relationship data from cmdb_rel_ci. We have relationships between: Business CapabilitiesBusiness ApplicationsExample: Business Capability: "Customer Onboarding"Related Business Applications:ServiceN...