I added AI Search Assist to a record producer. It automatically adds the AI Search Assist variable. When the user submits and is taken to the ticket page, the AI Search Assist variable appears on the Variable Editor (read only). How do I hide it? ...
Has anyone created a custom poll widget that they have put on their service portal with employee center? My use case: I'm creating a microsite about products and services (I work for a financial institution). I want to update it monthly and have a po...
Hi Team,We have recently disabled the Service Portal (SP) as part of our migration to Employee Center (ESC).Currently:When users access any /sp URL, ServiceNow automatically redirects to ESC.However, we were getting the OOB message:"You're being redi...
I am trying to make the drag and drop functionality persistent and make it so someone does not have to click the paperclip and and drag and drop into a popup. I have seen this on other instances. Currently this is what mine looks like in the first pi...
Hello community, Can you help me? When I apply zoom 100% in the browser, the menus hide and if I apply zoom 80%, the menus show perfect, where I apply this configuration? Zoom 80% Zoom 100% Thanks for help.
I would like to create a "Contact Us" page within the Employee Center (ESC) that displays both an input form and FAQs.However, I'm not sure how to display the inquiry form on the page.Could anyone guide me on how to do this?For the inquiry form itsel...
Hi experts, I have a problem when configure Ticket Configuration.My Ticket Configuration is on table "sc_req_item".Then, I have create record in Tab Configuration:- Type = Custom- Widget = Data table (OOTB widget)- Widget parameters: table = sc_taskH...
We currently have unified portal for our HR and Digital Technology (DT) functions and on our homepage have Quick Links to various key applications. We have 2 areas we'd like to improve for our colleagues:1. There are around 14 that we display in tile...
Hello Guys, I would like to know what all the Custom skills, AI agents and Agentic works I can build in ServiceNow.Can anyone give me few ideas.. we are trying to leverage AI in our organization so trying to see what can we build.. please let me know...
Hi Team, I am currently working on Employee Center Pro (ESC Pro) and trying to update the profile picture and banner image from the Employee Profile page.As per the documentation, there should be a camera/pencil icon available on the profile/banner i...
Hi all, I am configuring buttons for the portals using Standard Ticket Configuration module. While I have no issue with creation of them for many tables, I have an issue for case table (sn_customerservice_case). I have created a new button that manag...
Hi Team,Can we customize My Items widget to show it as tabs and card view.not only primary activity but I would like to have card view for secondary activities as well.
I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F...
Hi,How can I write an ATF script to validate outbound email and determine whether a specific record was triggered? I tried all the options, but no luck.I enteredAn error message is : Could not find email matching conditions: could anyone help me? whe...
Here is how you can add text via CSS to the header without modifying the widget: Add and tweak to your needs this CSS to your sp_theme: // JP Custom header text .navbar-brand{ display: flex; align-items: center; } .navbar-brand img{ // fi...
