Has anyone used WorkVivo? My company thinks it will be a complimentary tool to use with EC Pro, but it looks like it's just a competitor. We already use ITSM, HRSD, EC Pro now in most countries and would like to expand the portal to be used globally....
Hi, Currently when searching with any text in search block of ESC center, catalog items, knowledge articles, etc., are returned as results. I need only catalog items to be returned as results. Can anyone help in achieving this? Thanks in advance,Sha...
Hi,Does anyone know the name of this page in the service portal page editor? Thanks in advance for the help!
Hi All,we have configured Employee center for our client, and we are trying to build mobile responsive screens in now mobile App. How should we achieve this mobile experience out of this portal. We have seen references MESP theme, but not sure how we...
Hi Guys, with in the My Active items widget, with in the open tasks, where Approval can be approved or rejected, i'm seeing the user name as Opened by instead of Requested for, can any one help me with the steps to update Requested for herei did try...
Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.Thank you for the feedbackPl...
Hi Members, Is there a way to open the Catalog form directly after clinking on the Topic? For example, I want to open the Catalog "Laptop, Desktop Request" when the Topic "Laptops, Desktops and Mobile Devices" is clicked (screenshot attached). Please...
Hello, We are using Content Experience to create rich media sites that roll up within our various topics within EC pro. When a user searches for a term that appears on that page, we are seeing a record that can be clicked on after configuring search ...
Is there any option I need to explore? Can you share with me the details?
Hello All. When creating a EC Pro unified taxonomy can one catalog / knowledge item be linked to more than one superior topic?What is the best approach in that scenario?
Need to update the Business hours for a catalog request which the user update his working hours on a specific day of a week with start time and end time as per the attachment. D-Day (monday,tue,wed,thurs,fri)S-Start TimeE-End Time
The Assigned Topics related listed is missing form Maintain Items > catalog item Reference Doc. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-management/task/associate-cat-item-taxonomy-ec.html Extracte...
Hi,I have an issue with Standard Ticket configuration. I need to add a tab on incident ticket view that will show the user related lists that are the same as in the ITIL/backed view of incident form. I saw some post from 2017 and 2023 with that widge...
Employee Center forumI would like a way to print ticket details from portal using OOB page templates as much as possible. Anyone can assist?
Hello, I am attempting to update the placeholder text in the search bar on the Employee Center Header. We would like to change it from just "Search" to something more user friendly ("How can we help?", etc.). Can someone please point me in the right...
