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I want to track whether a request was approved via Microsoft Teams or the Employee Center portal

I want to track whether a request was approved via Microsoft Teams or the Employee Center portal So that we can audit approval channels, analyze usage patterns, and ensure compliance with approval workflows. Does anyone know how to develop this funct...

User action in ESC?

Hi,We’d like to create a user action (like a button) available in “My Requests” to uses in the ESC - what are our options?Requirements:- When a Case of HR Service X is in state “review in progress”, show a ui action that says “request reconsideration...

CCSF-Syd by Tera Expert
  • 827 Views
  • 1 replies
  • 0 helpfuls

Resolved! Ticket Bridge with ATF

Is it possible to test the Ticket Bridge with ATF?For example, create incidents, problems, changes on ServiceNow, add some comments etc. and then check in other instance if ticket is landed there via Ticket Bridge (Jira) .

OMT by Giga Guru
  • 1067 Views
  • 3 replies
  • 0 helpfuls

Resolved! My Tasks list is not showing on HR Portal

Hi All, I have cloned the HRM To-Dos Summary widget and added it to the My Tasks (hrm_todos_page) page. However, the list of HR cases is not appearing under the Open and Completed tabs.Please find the attached reference for more details.Could someone...

AkhilaNaradi_1-1750748651580.png AkhilaNaradi_2-1750748703792.png
Community Alums by Community Alums  
  • 1957 Views
  • 5 replies
  • 1 helpfuls