My team currently uses the EC for ITSD, and is looking to integrate HRSD in the ECP. The two SDs are currently providing 2 widely different user journeys;1. ITSD allows users to freely access request forms 2. HRSD's (currently on Zendesk) forms are h...
Hello Team,We are looking to modify the ServiceNow GUI to ease of the user to create a mass change request without any confusion.For example,when user selected the Mass change Data option, he/she should not see the Support resources windows and also ...
I am using the content publishing module to publish news articles to the Employee Center. I have a list of questions to analyze the browsing rate. Any assistance would be greatly appreciated. Thank you!Identify whether users access ServiceNow via mob...
I have added a new topic, and to that topic, I have included a few catalog items. This is working fine. However, I need to add a background color/image to the topic, similar to what is shown in the images below. How can I achieve this?Below is the to...
Hi All, We are trying to implement AAA in our employee center, It's helps to zoom in and zoom out page.Can any one know the possible ways to implement this or it's feasible or not?
I want to track whether a request was approved via Microsoft Teams or the Employee Center portal So that we can audit approval channels, analyze usage patterns, and ensure compliance with approval workflows. Does anyone know how to develop this funct...
Why does the profile dropdown menu disappear from the header in Employee Center?I'm using Employee Center, and the profile icon with the dropdown (usually at the top right) sometimes disappears from the header. Has anyone faced this issue or knows wh...
Hello, looking for the location to modify this collapsible banner message in the esc service portal
Hi All,I want to Enable the live agent support on virtual agent in employee portalPS: Want to enable in my PDI Any Help would be appreciatedThanks in Advance
Has anyone come across a situation where article search is not working for a "sub-topic"?On the same page, I was able to search for catalog items successfully, but articles are not being retrieved - even though they are mapped to the sub-topics.Pleas...
Hi,We’d like to create a user action (like a button) available in “My Requests” to uses in the ESC - what are our options?Requirements:- When a Case of HR Service X is in state “review in progress”, show a ui action that says “request reconsideration...
When I go to the Content Library overview dashboard I get a message No data available. I have a couple of microsites published but I'm not getting any data on views or impressions. Any suggestions?
Hi Guys,How do I pass the sys_id of the KB article here? Thanks in advance!
While you are creating rich content, you can create responsive layouts. But when you add any components like accordion, tabs etc. those are not behaving as responsive. What is the use of such implementation? Power users cannot write their own CSS to ...
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the nat...
