How to modify widgets(My Favorites and My active items) in ESC Portal
i Just want to modify the My Favorites and My active items widgets in ESC portal as per my requirement, where do i navigate for this modifications
Forum Posts
Quick links not clickable in Employee Center
In Employee Center (standard) we've enabled the quick links a level down in our hierarchy. We have three links setup that are all active. They go to different portal pages. None of them are clickable. If you mouse over them nothing happens. The mouse...
Resolved! Mega menu missing in cloned taxonomy
The Mega menu Navigation is not visible when I use the cloned taxonomy. I'm sure i am missing some major step.-> I cloned the default taxonomy using the clone button -> connected the new taxonomy to the portal -> added exiting content into connected...
EDM as a stand alone application
Hi Team, Can we use EDM application without using HRSD as the ServiceNow document says EDM is a standalone application. in that case can we use this for any other Applications without using HRSD. If Yes then what are the manual activities needs to be...
How to limit the content manager role to specific topics
I've reviewed the Employee Academy sessions but am running into a roadblock. We require the content manager to be scoped at the topic level. An HR Benefits content manager should not be able to checkout, edit, publish content on any other topic. I've...
Migrating from SP to ESC - Categories and Topics
Hello everyone, We're currently in the process of migrating from SP to ESC in term of the Service Catalog.ESC uses Taxonomies, Topics, in SP we are used to Categories and Subcategories.We'd like to have a "Service Requests" main topic and underneath ...
CTI integration ServiceNow with Amazon connect
Hi,We are working on integrating ServiceNow with Amazon Connect for a voice setup (CTI integration). However, the client’s security team has restricted downloading Lambda package files from ServiceNow. Can we upload the common developer instance Lamb...
Resolved! ESC To Do Page incorrect Details formatting
We have two record producers on sn_hr_core_case_benefits with exactly the same configuration but on the esc Approval To Do Pagem they have different Details Display formatting:As you can see the former has line breaks while the latter does not. There...
Resolved! knowledge
There is no direct redirection to the top of the KBA , user need to scroll up . this will be a challenge for bigger KBAs with multiple topics. Include “Go to top icon” in KBA page for easy navigation to the start of the Knowledge article
Remove shopping cart icon and order button in Search Results of create incident record producer
Requirement: Remove the shopping cart icon and order button for the catalog items shown in the search results of create incident record producer.OOTB Behaviour: Expected Behaviour: 1. Navigate to All > Service portals > portals > Employee center.2. F...
Servicenow Automated Test Framework
Hello Community, I’m trying to test catalog items in the **Employee Center Portal** under a **Taxonomy Topic** using ATF (Automated Test Framework). Despite providing the correct **Taxonomy Page ID** (emp taxonomy topic), the catalog item list appea...
To disable comment section when the HR case is inactive(Closed Complete, Closed Incomplete)
Hi All, We have a requirement to disable(Hide/Make Read-only) "Type your message here" under activity section in My requests for closed cases. Can anyone please let me know, how this can be achieved?I have tried this with data policy, it doesn't allo...
Change Requests in Employee Center
Can you create Change Requests in Employee Center? From our Service Portal if someone clicks on Raise a Change Request it directs them to the wizard: wizard_view.do?sysparm_wizardAction=sysverb_new&sysparm_stack=change_request_list.do&sysparm_parent=...
Resolved! How to display catagory of incidents under my requests widgets.
Hi Folks,How to display category of incidents under my requests widgets. Currently its showing short description.
Drag and Drop user variable on esc portal
Hi Experts,I want to add drag and drop functionality on catalog item variables on esc portal. Suppose on right side of esc portal users list will be available and on any catalog item form if user variable is present then requester should be able to d...