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Addition of hyperlink for incident, change, knowledge article number in Todos Approval widget

There is out of the box widget named "todos approval".  In this widget, there is a message appears in my tasks that "Do you want to approve the following (document ID) (short description)?". In my scenario, this message create knowledge base article ...

Employee Notification Preferences

How are fellow customers handling the overall notification experience for employees? Are you letting them control their own preferences? If so, what's that like? Any thoughts on how to implement a good notification experience? We're also using a chat...

JulianneE by Tera Contributor
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