How to use the Page parameters in the Tab configuration of Employee center?
Hi Guys,How do I pass the sys_id of the KB article here? Thanks in advance!
Forum Posts
Why Accordion, tabs or other components are not responsive in rich content?
While you are creating rich content, you can create responsive layouts. But when you add any components like accordion, tabs etc. those are not behaving as responsive. What is the use of such implementation? Power users cannot write their own CSS to ...
"Approve" and "Reject" buttons are not appearing on the My Tasks in the ESC portal
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the nat...
Resolved! Ticket Bridge with ATF
Is it possible to test the Ticket Bridge with ATF?For example, create incidents, problems, changes on ServiceNow, add some comments etc. and then check in other instance if ticket is landed there via Ticket Bridge (Jira) .
How to hide the megamenu bar in employee center
Hi all.I'm working on the employee center configuration. Our stakeholder doesn't need any taxonomy and also no megamenu bar in the portal, this is part of the requirement, but I don't know how to hide the Navbar divider. This is my first implementati...
Resolved! My Tasks list is not showing on HR Portal
Hi All, I have cloned the HRM To-Dos Summary widget and added it to the My Tasks (hrm_todos_page) page. However, the list of HR cases is not appearing under the Open and Completed tabs.Please find the attached reference for more details.Could someone...
Resolved! Unable to navigate to Content Publishing within the All navigator in PDI
I installed Employee Center Pro in my PDI(Yokohama Patch 5). The installation completed successfully.But I am unable to navigate to "Content Publishing" in the All navigator.I tried after loading the demo data too, yet no luck.
How to modify widgets(My Favorites and My active items) in ESC Portal
i Just want to modify the My Favorites and My active items widgets in ESC portal as per my requirement, where do i navigate for this modifications
Quick links not clickable in Employee Center
In Employee Center (standard) we've enabled the quick links a level down in our hierarchy. We have three links setup that are all active. They go to different portal pages. None of them are clickable. If you mouse over them nothing happens. The mouse...
Resolved! Mega menu missing in cloned taxonomy
The Mega menu Navigation is not visible when I use the cloned taxonomy. I'm sure i am missing some major step.-> I cloned the default taxonomy using the clone button -> connected the new taxonomy to the portal -> added exiting content into connected...
EDM as a stand alone application
Hi Team, Can we use EDM application without using HRSD as the ServiceNow document says EDM is a standalone application. in that case can we use this for any other Applications without using HRSD. If Yes then what are the manual activities needs to be...
How to limit the content manager role to specific topics
I've reviewed the Employee Academy sessions but am running into a roadblock. We require the content manager to be scoped at the topic level. An HR Benefits content manager should not be able to checkout, edit, publish content on any other topic. I've...
Migrating from SP to ESC - Categories and Topics
Hello everyone, We're currently in the process of migrating from SP to ESC in term of the Service Catalog.ESC uses Taxonomies, Topics, in SP we are used to Categories and Subcategories.We'd like to have a "Service Requests" main topic and underneath ...
CTI integration ServiceNow with Amazon connect
Hi,We are working on integrating ServiceNow with Amazon Connect for a voice setup (CTI integration). However, the client’s security team has restricted downloading Lambda package files from ServiceNow. Can we upload the common developer instance Lamb...
Resolved! ESC To Do Page incorrect Details formatting
We have two record producers on sn_hr_core_case_benefits with exactly the same configuration but on the esc Approval To Do Pagem they have different Details Display formatting:As you can see the former has line breaks while the latter does not. There...
