Hi, does anybody know how to show a default catalog item, for e.g. "create incident" in the global search, if there are no requests/catalog items results for a keyword?For e.g., user types anything. If AI Search shows some results, is ok, but if ther...
Yokahama version I am publishing some catalog items on Employee Center. As you are aware, default font for Employee Center is Lato. I am using Description and Rich Text Editor fields in my catalog items and would like to keep the fonts on variables ...
Hello,We have requirement that a manager can Approve, reject or return the requested claim to the Employee for editing purpose. But we are facing some issues in terms of Returning the claim for editing purpose:-NOTE:- the claim request is a record in...
Hello community! I'm working on a solution to meet the following requirements:Employees own their company computers.After X years, these computers must be renewed.A proactive prompt should appear for selected users to initiate the renewal process.The...
Once a request is submitted, it should go for approval. The approval let should have 3 options - approve, reject and to put on the approval on hold. OOTB we have only approve and reject. How can I achieve the ON HOLD part?
Hello Community! In my project instance, I created a Lifecycle Event, which includes an HR task of type "Submit Catalog Item" assigned to the manager of the subject person.However, when I open the task under the "My Tasks" menu, the "Order Now" butto...
Hi there, we have the requirements to create a deep link to a request after it has been worked on by the agent and a notification is triggered. That notification should contain a link going to the Employee Center Portal My Requests view of the case a...
I need to show Info message when user opens resolved ticket in employee center. I have attached screenshot of the same. Need help for how to show Info message in highlighted area.
Hi GuysIs there a way to get the Org Chart Search widget (Organization Chart EC):To instead of using the OOTB Default User Display Configuration:Use a new Config (I've created an Example below):I have noticed an Active and a Default field in this con...
As ServiceNow platform owner, in employee center I want the capability to clone old request with all catalog variables need to be in editable before clicking submit button or cloning the request, As ServiceNow platform owner, I want team to investiga...
Hi, We have moved Employee Center to Prod today and noticed that popular topics widget is not visible on the portal. It is visible on Dev and Test, but not on Prod. Not sure why it is not working, can anyone please assist?
Requirement : To rename the existing Knowledge Base ,Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base. Output : No changes observed on the portal side. Attached the screenshot bel...
Hello Community,Requirement - Add dynamic instance name in custom URLConfiguration -We have added "https://dev211612.service-now.com/nav_to.do?uri=kb_knowledge.do?sys_id={reference_table.sys_id}"URL in task configuration. We want to add a dynamic ins...
I’m working on a YP3 instance where I’ve enabled Enhanced Chat. However, the chat window always opens in full-page mode, even though I’ve already disabled the "Allow the search bar to open into a full-page chat experience" option. Despite this, it ...
Hi AllI copied the employee taxonomy and created a "test" Topic & Child Topic. When I listed this topic initially only the Test Topic was visible. When I set that topic as Active = false, Now only its parent IT topic seems to be possible. I have che...
