There is no direct redirection to the top of the KBA , user need to scroll up . this will be a challenge for bigger KBAs with multiple topics. Include “Go to top icon” in KBA page for easy navigation to the start of the Knowledge article
Requirement: Remove the shopping cart icon and order button for the catalog items shown in the search results of create incident record producer.OOTB Behaviour: Expected Behaviour: 1. Navigate to All > Service portals > portals > Employee center.2. F...
Hello Community, I’m trying to test catalog items in the **Employee Center Portal** under a **Taxonomy Topic** using ATF (Automated Test Framework). Despite providing the correct **Taxonomy Page ID** (emp taxonomy topic), the catalog item list appea...
Hi All, We have a requirement to disable(Hide/Make Read-only) "Type your message here" under activity section in My requests for closed cases. Can anyone please let me know, how this can be achieved?I have tried this with data policy, it doesn't allo...
Can you create Change Requests in Employee Center? From our Service Portal if someone clicks on Raise a Change Request it directs them to the wizard: wizard_view.do?sysparm_wizardAction=sysverb_new&sysparm_stack=change_request_list.do&sysparm_parent=...
Hi Folks,How to display category of incidents under my requests widgets. Currently its showing short description.
Hi Experts,I want to add drag and drop functionality on catalog item variables on esc portal. Suppose on right side of esc portal users list will be available and on any catalog item form if user variable is present then requester should be able to d...
I'm using the following server script to hide the Escalate button.My requirement is:When an incident is created, the Escalate button should become visible the next day.If the user clicks the Escalate button, it should again become available the next ...
Hi,Even after trying Custom UI step (Click Component), unable to retrieve the submit button. Also have tried the submit the form(SP) option, which is also not working and test runner is getting stacked indefinitely.Please help to click on it.
System Administration Learning path.
We are currently integrating a new unified portal integrating IT and HR, while keeping the existing HR portal unchanged. Our goal is to run both the existing HR portal and the new unified portal concurrently. However, we are encountering an issue whe...
There is out of the box widget named "todos approval". In this widget, there is a message appears in my tasks that "Do you want to approve the following (document ID) (short description)?". In my scenario, this message create knowledge base article ...
How are fellow customers handling the overall notification experience for employees? Are you letting them control their own preferences? If so, what's that like? Any thoughts on how to implement a good notification experience? We're also using a chat...
Hi there, I hope you're doing well. I would like to implement a functionality in a ServiceNow portal widget where users can select checkboxes next to each record and click a "Delete" button to remove all the selected records—similar to the bulk delet...
HI All, Using the content publishing(Rich Text) I have displayed some information on the portal with a button click. Now how can I get the details of the user who clicked it. Need inputs on how to achieve this. Thank You