To-Do Config for Knowledge Articles
Where does this populate? At the moment it just shows - I've updated to include a Config and set it as Active Also how does this link to the Article in EC it just shows as record not found
Forum Posts
Why are Catalog UI Policies and UI Policy Actions working in Service Portal but not in Employee Cent
Hello everyone, I have an order producer that works well in the Service Portal (SP), including variable visibility conditions we configured. However, as we’re migrating to the Employee Center (ESC), the variables are not behaving as expected.I’m not ...
User Criteria Not working for individual Knowledge Articles
Hi All,In our requirement we have2 different knowledge articles like "Test_HR_benefit", "Test_HR_payroll" both are part of same knowledge base & have 2 different user criteria for Payroll & Benefit. We have created 2 custom roles for Payroll, benefit...
Resolved! The Top search bar on esc portal search result page not working.
Hello,The top search bar on the search results page is not updating with the correct text.For example, I searched for 'Workforce Management' from the home page search bar and hit Enter. I was then brought to the search results page with the search ba...
reopen incident action not visible on ec portal
please find attached screenshot:'reopen' action is not visible.its oob widget
How to make comments mandatory for knowledge feedback task submission
Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.I have a issue with making c...
Is there already a direct way to list the Records discarded and/or taken by a Granular Delegation?
Hi there! As part of the daily activities, final users can create Granular Delegations from their Profile Module.That is located in:Employee Center Portal > Click on the Avatar user > Profile > Tab "My Delegates" > Btn "Add Delegates" > from there th...
Resolved! How to make the topics visible in the Taxonomy/Mega menu of ESC portal
Hi team,I was trying to add a topic to the existing taxanomy which is getting displayed in Mega menu.I created the topic under the taxonomy, added the contents. But it is not getting reflected. Is there anything that I need to do apart from these two...
On the Employee center portal Standard Ticket tab widget is not visible and showing the errors.
Hello @AG - LearnNGrow, @Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Remove action drop down button in 'Standard Ticket Header' widget. Configuration -1. We have c...
Resolved! Customizing global header in Employee Center
Hi, I'm not very experienced with EC and need to find a solution to put my custom menu item after 'My Favorites' and before 'Profile'. I tried to edit Header widget, but I only managed to add this item after the Profile in HTML field. How to add my m...
New Column/Field (SLA) in My Requests - Employee Center
Hello! I would like to add new column in My requests in Employee Center. Acceptance criteria are :- to see Breach Time from task SLA in My Requests and- to see Duration from related SLA Definition.It should be on My requests view or directly in speci...
Portal content translation
Some of the portal content is not getting translated in manager hub. Please find the attached SS for reference.
Related to M2M table access
I have created M2M table to link Location and question tables.In the catalog item, have 2 variables:1. location- list collector - referencing to location table(cmn_location)2.access card - list collector - referencing to m2m table. The Issue is:Admin...
Number fields on catalog item
How do I create pure number fields on a catalog item? I have a requirement to fire an approval on a catalog item if the field "Hours" is greater than 24. I created the field as a Single Line Text with a Number validation rule. The issue is that the...
Resolved! Event though I am admin on PROD, I cannot execute a data update job on PROD and UAT
Even with admin and security admin privileges, I am currently unable to update the field(registration_status) on vm_vdr_contact table.Could you address the issue and provide access to edit the field.Also i have verified the ACL restrict to edit the f...