Live Agent not working, showing no agent available all the time
Can anyone please help me on why my live agent is not working although here I think I have configured everything
Forum Posts
Does indexing impact ServiceNow instance performance?
The full (AI Search) indexing of our Knowledge (kb_knowledge) table or Case (sn_customerservice_case) table takes over 10 hours. We are planning to change indexing filters, and that will require the full re-indexing.If we run it during the week, does...
Resolved! List view json of Tasks in Activity Configuration (My Items widget)
Hi,We're trying to change how the list of cards look (which fields are included) for the Tasks in the My Items widget on Employee Center. In the Activity Configuration of Tasks there is a section called List view json, which seems to give advice on h...
Add pages into the sp widget
How to add this copy_of_hrm_todos_page_2 into the Copy of HRM Todos Summary widget? Please help me to solve this.
Select Options - Auto-Populated when there is only 1 option available
Hi everyone, how are you?! I need the field to be auto-populated when there is only 1 option in the Select Box (img_1) I am using this code in the 'Catalog Client Script', but it is not working. (img_2) function onChange(control, oldValue, newValue, ...
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We’re looking for people who use ServiceNow Employee Center (and EC Pro!) to help us shape what comes next. Whether you're actively using the product or supporting others who do, your insights are incredibly valuable to us. By joining our research p...
Resolved! How to restrict employee center only to a specific set of users
Hi,We have built employee center and want to expose it to only some set of users. User criteria can be used only to restrict visibility on topics. Please assist on achieving this requirement?
Dashboard on Employee Center Homepage
Hello,How can we make our Dashboards visible on Employee Center Homepage?
Resolved! Can I add a direct link in the Advanced Portal Navigation Mega Menu alongside Topics?
Hi, I am using EC Pro and Advanced Portal Navigation and I have the following mega menu going. In my example below, "My employee life", "Classes and training", and "Individual leaners" are all Topics. My question is: can I put a menu item directly un...
Resolved! Can we remove indexing work that is in progress?
By mistake we started twice an AI Search indexing job for the Knowledge (kb_knowledge) table. Since the indexing takes over 13 hours, we would like to remove one of the indexing job. Can we delete one indexing job from "AI Search > AI Search Index > ...
Can I show the description of a catalog item in the search results?
When you use the search in employee center to find a catalog, the name and the short description of the catalog are displayed. Is there also a way to show the description field or another field from the item?
Sort News Center by Publication Date
Is it possible to sort articles in the Employee Center's News Center by publication date instead of navigating through multiple pages? Additionally, can a search option be added to the News Feed widget to allow users to find specific articles more ea...
Resolved! Search Event table not showing all search results
Hi All,we are using Search Event table (sys_search_event) to report for the Search strings. But, we have observed that it is not storing all search terms but only the ones which are searched via AI Search (not by normal Zing search) on KB Portal.Coul...
Favorite icon(Heart) in Employee Center
I'm currently working on the Employee Center for my project, and I need to replace the 'My Favorites' with the Heart icon in the Employee Center homepage header. Initially, it was a Heart icon, but after a recent upgrade of the Employee Center plugin...
Updated version of ESC and HRM Catalog Item page showing variables as narrow when no containers
We updated the version of both Employee Center and Employee Center Pro and the HRM Catalog item page is now showing Select box or Reference variables narrow on the portal page. It makes it too hard to choose a value and is very odd. Happens both wit...