Hi All, Is it possible to add/show certain requests in My Request menu in ESC for departments. So when users from department sales have a certain request open everybody in that department should see these type of requests. I understand I need a read...
Hello guys,Hope you can help me. I've created a catalog item where we have two fields (Primary owner and alternative owner). Both of them reference the sys_user tableI want to do is exclude the primary owner from the alternative owner list. For examp...
Hi All, Currently, My Active Items are displayed in simple list format on Employee Portal, which i want to update as below(box structure). Please help me in guiding how to achieve it.
I am attempting to create a new Link on the Employee Center where an end user will be able to see all the requests created by a member of their group(s). I would like to essentially have a replica of the Requests page, but with an updated filter. How...
Does the count of requests under My active items in Employee Center represent the number of Open requests? For example, if it shows 9+ Requests, then I would expect there to be at least 9 items listed in open requests. If this is true, then the coun...
I have the "Relevant for you" widget on our employee center homepage, but it has only ever returned 3 knowledge articles. It is set up to return knowledge and catalogs, but has never returned any catalog items. If I change the instance options to jus...
Hello Team,We are facing issue where in project , there is Resource Plan, and the corresponding cost plan is showing double the costs. I see that there are double fiscal periods in this cost plan, that is not common and I do not see that in one of th...
In the employee center when attaching a file type that is not permitted, I am getting this message..."[insert file name] failed to upload because the file type is not permitted, or the file type does not match the file content." We have a requirement...
Yokahama releaseI have spent hours trying to figure this out but to no avail.I am building a catalog item.Once the catalog item is submitted, it goes for approval to a group. Once approved, a catalog task is created and assigned to the same group.Thi...
Cloned Todo Approvals Action widget to add custom button 'Return for Review' apart from Approve and Reject buttons which is visible[Return for Review is also visible] but how to merge it in the My Tasks page. Where to make that setting?
I want when Manager just make comments on the submitted request, without Approving or Rejecting the request. The State of the submitted request must become 'Returned for Review' and the form of the record must be editable for the requestor.
Dears friends, When I do import on Contact files through the Data Source,throwing some errors.Could anyone help to fix this error to run smooth transform.
I have been trying to make a widget that will display user's recent activities in the Portal but I want it to be at the Portal header, how can I achieve this functionality. It would be great if I could have this widget near the Get Support (as attach...
Hello, We have started using the ESC portal, but now we see that our approvers cannot enter a rejection reason and also cannot make comments in the activity screen. Is this out-of-the-box (OOB) functionality and if so, has anyone ever gotten this to ...
Hi, I'm a User Experience Designer and need to know the usage stats of the forms on our customer portal (See attached image for what forms I'm referring to). The UX Analytics dashboard isn't working because of some issue the devs can't work out so I'...