Hello @AG - LearnNGrow, @Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Remove action drop down button in 'Standard Ticket Header' widget. Configuration -1. We have c...
Hi, I'm not very experienced with EC and need to find a solution to put my custom menu item after 'My Favorites' and before 'Profile'. I tried to edit Header widget, but I only managed to add this item after the Profile in HTML field. How to add my m...
Hello! I would like to add new column in My requests in Employee Center. Acceptance criteria are :- to see Breach Time from task SLA in My Requests and- to see Duration from related SLA Definition.It should be on My requests view or directly in speci...
Some of the portal content is not getting translated in manager hub. Please find the attached SS for reference.
I have created M2M table to link Location and question tables.In the catalog item, have 2 variables:1. location- list collector - referencing to location table(cmn_location)2.access card - list collector - referencing to m2m table. The Issue is:Admin...
How do I create pure number fields on a catalog item? I have a requirement to fire an approval on a catalog item if the field "Hours" is greater than 24. I created the field as a Single Line Text with a Number validation rule. The issue is that the...
Even with admin and security admin privileges, I am currently unable to update the field(registration_status) on vm_vdr_contact table.Could you address the issue and provide access to edit the field.Also i have verified the ACL restrict to edit the f...
Can anyone please help me on why my live agent is not working although here I think I have configured everything
The full (AI Search) indexing of our Knowledge (kb_knowledge) table or Case (sn_customerservice_case) table takes over 10 hours. We are planning to change indexing filters, and that will require the full re-indexing.If we run it during the week, does...
Hi,We're trying to change how the list of cards look (which fields are included) for the Tasks in the My Items widget on Employee Center. In the Activity Configuration of Tasks there is a section called List view json, which seems to give advice on h...
How to add this copy_of_hrm_todos_page_2 into the Copy of HRM Todos Summary widget? Please help me to solve this.
Hi everyone, how are you?! I need the field to be auto-populated when there is only 1 option in the Select Box (img_1) I am using this code in the 'Catalog Client Script', but it is not working. (img_2) function onChange(control, oldValue, newValue, ...
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Hi,We have built employee center and want to expose it to only some set of users. User criteria can be used only to restrict visibility on topics. Please assist on achieving this requirement?
Hello,How can we make our Dashboards visible on Employee Center Homepage?