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Guided tour help

Hi Team , In a portal we have widget called Report a problem , when we click over this widget it's lead to a form , i want to create guided tour on that form .can someone please help me with it ?

pramn by Kilo Sage
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ServiceNow Inquiry

Hello Team,We've noticed that the ticket status remains set to 'Pending' even when the user replies using the email functionality in ServiceNow. Is there any indicator in the Service Desk dashboard that allows us to check if the user has responded to...