Post-feedback loop in Experience & Service Feedback
Does anyone upgraded this feature. Kindly let me know the documentation if you have anything.Post-feedback loop in Experience & Service Feedback
Forum Posts
Resolved! How to Customize the Search Bar in Employee Center
Hello ServiceNow Community,I'm currently working on customizing the Employee Center, and I would like to modify the search bar. Specifically, I'm looking to adjust the border radius and the size of the search bar.Has anyone successfully done this or ...
Invoice matching error
i have a purchase order which has po amount as 153.93 and it has 3 invoices amounting 62.57,42,27 & 50.09 totaling to 153.93. as per matching mechanism the PO matching should complete. but it's throwing error as below for all the invoices associated ...
Resolved! Employee Central - When the user clicks on "Topic Child" it directly opens the Catalog Item form
Hey guys,I created the Hierarchy (Parent Topic and Child Topic - img1), it is correct, however, I need when the user clicks on ##NewTest4 Child Topic to directly open the form of the Catalog Item or Record Producer.Currently, when the user clicks on ...
Organising request forms within categories and subcategories
In our end-user facing request catalog we have a category for business applications which is rapidly expanding and getting a bit cluttered. I have been asked to keep the number of categories to a minimum so I was hoping to utilise subcategories. I wa...
Resolved! AI search results varying when catalog tab clicked
Hi Everyone, We have enabled AI search and did the configuration related to it, Created sources and added to the source profile But when a user searches with a string, When user click on catalog item tab, the number changes to very different number...
Trouble creating new header options on Employee Centre
Hi all,We're in the midst of migrating over from the Service Portal to the Employee Centre. On the OSP we had a number of custom header options that we're trying to migrate over using the same method but for some reason with Employee Centre they're g...
How to show current approval request in MY TASK on EC.
I have created a mail script in the preview email there is a text with a link "Click here to view approval request" once the approver user clicks on that link it should take that user to MY TASK on EC where approval requests are present. But i want ...
HR Success Dashboard indicators
Hi All, As per customer requirement have installed HR Success Dashboard Indicator in lower instance.Product Doc: https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-resources/concept/success-dashboard-re...
Creating clickable links for Microsite Tabs
Hi, Is there a way I can create Links to the Tab within the Microsite? I noticed that the browser URL remains the same irrespective of which Tab I am on while been on the microsite via EC Pro. Lets say I have multiple tabs as seen in the picture bel...
ESC Portal: What's the best way to enhance the HRM Case Acceptance from My Task and from My Request
Hello Expert,In ESC Portal, we need your advice: the goal is to enhance the HRM Case acceptance behavior.From "My Task" menu is easy we have the To-Dos configuration that we have already a mapping for HR Case, 'HR Acceptance' and can map the new Wid...
I need to open the Menu item URL in New Window
Hi All, I have created a menu item called 'ASK IT' with the type 'URL' and URL Target set to '_blank' in the Employee Center header menu. It is visible in the ESC portal. When a user clicks on 'ASK IT' in the ESC portal, I want the URL content to op...
Resolved! Catalog OnSubmit Script is not working in ESC portal
function onSubmit() { //Type appropriate comment here, and begin script below var a = g_form.getValue('group_name'); var ga = new GlideAjax('isGroupCreated'); ga.addParam('sysparm_name', 'isNameExists'); ga.addParam('Group_Name'...
How to do various bulk changes for control "attestation respondents, control "status"
I'm a bit lost and have been manually changing large numbers (800 +) of control attestations. Appreciate any help you can give on: How do I bulk change the "attestation respondent".? How do I bulk change control status to "Attest"Can I bulk change St...
Resolved! To-dos not displaying in task list
Hi, I have configured the to-dos for Employee Center to include most types for approvals, and have added task configurations for different tables, such as RITM, Change Request and some custom ones. This is the issue I am facing: For a user without a...