Hi community,Our company's finance department, sometimes needs to open up a ticket for invoicing etc. which they for now, send out a ticket where they set the "Opened by" to some shared mailbox, connected to that entity's department.But we only have ...
We are looking to write documentation and guidelines for our COE's for when we add to our Mega Menu with New Topic pages. What are the best criteria, how much content, what's the audience etc. Does anyone have documentation or best practices they u...
Hi - we are migrating to Employee Center. In the 'Support Resources' section, is it possible to add ServiceNow Community content? The available options are knowledge, requests, and catalog. But we would also like content (questions, blogs, events)...
Can i change the 3 options displayed in the Provide feedback drawer? If so, where can i configure it? i tried to update in the Assessment Metric Types asmt_metric_type table but it doesnt reflect in this feedback drawer Assessment Metric Types asmt_m...
Hi everyone,I'm working on creating a custom user portal in ServiceNow, and I want to use a different design while still leveraging the existing widgets from Employee Center.Would it be better to:Create a completely new portal and reuse the widgets?C...
We are considering removing some taxonomy topics that currently have microsites with content. We'd like to move this content into knowledge articles instead. Is there a way to create a redirect from the inactive topic page to the associated new knowl...
I need to reduce the size of "Get Started" Button on Survey page.When checked Instance in Page editor it showsBut in Url it show id=take_survey. Please help me with the steps for reducing the size of button
Hello, I am trying to configure the team daily stats in Manager Hub to accurately track the number of employees on various types of Journeys, but the metrics are all inaccurate. My test manager currently has three employees on journeys: two with a ty...
Hello, I'm currently setting up our companies Employee Center portal and looking to customize the mega menu. I've been asked to include a direct mailto link with the label "Email Accounting" in the mega menu. When users click on this, it should open ...
When I try to view the page views/visits/load times in User Experience Analytics - UI Analysis - Pages, I find that it can only be viewed at the default topic template level. We have more than ten topic pages using the same template, making it imposs...
Hello all We have been working on building out Employee Center for our organization and recently tried to migrate the new taxonomy along with the connected content (catalog items, knowledge articles, quick links, etc). However, we ran into a lot of i...
Changing the Default 'All' Tab to Another Category in Faceted SearchPrerequisitesBefore proceeding, identify the t value for the "Case" category in the faceted search. To do this:Click on the "Case" category in the faceted search.Check the URL format...
Hi All,I have installed a EC pro plugin and all other relevant plugins related to it but I still do not see these tables showing in the instance. I am trying to migrate data from other tables to this tables with transform maps.Appreciate if you can h...
We are aiming to set up a simple Employee Center (EC) as a quick win. While I'm not a dedicated portal resource, I have a basic understanding of Service Portal branding from a while back. Based on my recent experimentation with the EC on my PDI, I do...