I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count. This number is very different than what appe...
Hey, So we have created a microsite on our EC Portal which is a part of our HR Mega menu drop down. How do I extract a report/view a dashboard to see the traffic for this site? Say - How many clicks/visitors, what tabs are frequently visited within t...
When reporting on knowledge articles, why is Created date now the same as Updated date?
Hi everyone in the community!For the first time since implementing HRSD, I've conducted a patch update in Vancouver. However, I encountered five errors and I can't figure out the cause. ・Error Read operation on table 'sn_ja_task' from scope 'Employee...
use case: Integrate ServiceNow with another ServiceNow by using OAuth 2.0 Authentication. 1) We have create Client Id and Client Secret for the target instance in Application Registry then we have to select > Create an OAuth API endpoint fo...
I am working on Guided self service processes and created a process flow in the Process Automation designer. At the end I have used activity Show Knowledge Article but while testing I see an issue: Every time I click on view article, it opens same ar...
Hello Community, We have been working on displaying the Language picker on the Employee center Megamenu bar(Taxonomy). Somehow using the OOB widget(Portal Language Selector) we are able to get that on Header bar. This Link for the Language picker sol...
TeamI need your help!How do I do the following?On Catalog Item I have field Called Drop ship (check box)- If this field is False I need the ability to hide & not mandatory an entire Variable Set - if true show VSOn Catalog Item I have field Called D...
Hi, We have knowledge articles associated to knowledge base "IT Services". How can we show only those articles in certain topic? For example, in "Software Issues", we want to show articles associated to "IT Services". Thank you in advance.- Padam
Hi Everyone,I have cloned hri_user_profile page and user_profile page for Employee center pro for one of the requirement and then updated the page route maps to route the My Profile to custom page but there is some issue user_profile page is not show...
Hello! We've recently started routing all team members to the esc_knowledge_home page in Employee Center for their non-Workspace Knowledge searches. By default this page has the "KB Knowledge Bases" widget that displays the available Knowledge Bases....
Hey SN Comm Team!I, for some reason, am having a tough time figuring out where I can remove the Description field from the HRM Todos Summary widget. I am using HR Case Header Configurations to display information below. However, I am unable to remov...
Hi all, Just wondering if anyone has done some work on Employee Center and the "HRM Todos Summary" widget. Specifically, getting more details visible on the "Details" tab, when it concerns an HR Case. See below image. What I'm after, adding for examp...
Hi all, The Search on the org_chart Page in our Employee Center doesn't.... search. It shows some employees and not others and I cannot for the life of me figure out why. I can't even find where the configuration or options for that search is or wher...
We are currently conducting discovery to build an entirely new ServiceNow instance due to two companies merging as one. Today, ServiceNow is mainly utilized for our internal customers to interact with IT, place requests (i.e. equipment, software enh...