In our end-user facing request catalog we have a category for business applications which is rapidly expanding and getting a bit cluttered. I have been asked to keep the number of categories to a minimum so I was hoping to utilise subcategories. I wa...
Hi Everyone, We have enabled AI search and did the configuration related to it, Created sources and added to the source profile But when a user searches with a string, When user click on catalog item tab, the number changes to very different number...
Hi all,We're in the midst of migrating over from the Service Portal to the Employee Centre. On the OSP we had a number of custom header options that we're trying to migrate over using the same method but for some reason with Employee Centre they're g...
I have created a mail script in the preview email there is a text with a link "Click here to view approval request" once the approver user clicks on that link it should take that user to MY TASK on EC where approval requests are present. But i want ...
Hi All, As per customer requirement have installed HR Success Dashboard Indicator in lower instance.Product Doc: https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-resources/concept/success-dashboard-re...
Hi, Is there a way I can create Links to the Tab within the Microsite? I noticed that the browser URL remains the same irrespective of which Tab I am on while been on the microsite via EC Pro. Lets say I have multiple tabs as seen in the picture bel...
Hello Expert,In ESC Portal, we need your advice: the goal is to enhance the HRM Case acceptance behavior.From "My Task" menu is easy we have the To-Dos configuration that we have already a mapping for HR Case, 'HR Acceptance' and can map the new Wid...
Hi All, I have created a menu item called 'ASK IT' with the type 'URL' and URL Target set to '_blank' in the Employee Center header menu. It is visible in the ESC portal. When a user clicks on 'ASK IT' in the ESC portal, I want the URL content to op...
function onSubmit() { //Type appropriate comment here, and begin script below var a = g_form.getValue('group_name'); var ga = new GlideAjax('isGroupCreated'); ga.addParam('sysparm_name', 'isNameExists'); ga.addParam('Group_Name'...
I'm a bit lost and have been manually changing large numbers (800 +) of control attestations. Appreciate any help you can give on: How do I bulk change the "attestation respondent".? How do I bulk change control status to "Attest"Can I bulk change St...
Hi, I have configured the to-dos for Employee Center to include most types for approvals, and have added task configurations for different tables, such as RITM, Change Request and some custom ones. This is the issue I am facing: For a user without a...
In change request there is a configuration field, In that we can select the ci what we want. In the norml change we can't select the business application ci, insted of that we select the mapped or calculated services in the ci fieldbut in the emergen...
In normal change there is configuration item fields are there. In that field we can't select the business aplication ci it only select the mapped services in thatt fields, Why
In ESC portal my tasks, I've configured a widget for approval action buttons, issue is when I click the button, I required sys id of the approval record that is currently showing, any idea how to get that. Widget callFirst time when loading it is giv...
Hi Team,I have 2 ESC portals "Portal 1" and "Portal 2", I want to separate the content of My Task/My To-dos page.When I am creating a new To-do configuration it is reflecting in both of the Portal, is there a way I can separate the content My Task/My...