Reporting
What reports or dashboards are most useful for tracking project milestones in ServiceNow?
Forum Posts
User Criteria - Granting Managers Access Based on Their Employees
Hey everyone,I'm setting up a User Criteria where a manager should get access to a catalog item or kb articles but lets start with catalog items only if least one of their direct reports has access to that specific item.I’ve already set up a loop tha...
HR Agent workspace triggered notification not showing Activity
Hi All,Currently Our customer instance in Yokohama Patch0 version, in HR agent workspace we are observing one issue likewhen triggered any notification or tigered any compose mail its not showing in activity section but notification or compose email ...
Resolved! Employee Center Menu edit
Hello, I've been looking at trying to edit some items in the employee center but running into a blocker for the below. I wanted the avatar of the user (the system admin) to move to the end and move the knowledge to the front of my requests. I also ...
How to update Hyperlink color in Portal
Hi, I wanted to have a new color for Knowledge article Hyperlink in all places. can some one help where to update it. I updated the CSS variables field of the portal '$link-color:' but it didn't work.
Employee Center Menu Item show only to people with direct reports
We use the Advanced Portal Navigation in Employee Center and we would like to conditionally show menu items only to managers (which we define as people who have direct reports) - is there a way to use the Menu Item "Condition" field to do this? Thank...
How to hide reflecting messages
How to hide this reflecting message while using service now, kindly help.
Hi I am trying to create events so they get recorded on the User Experience Analytics
Hi I am trying to create events so they get recorded on the User Experience Analytics but so far I haven't being able to do so, I have all the roles even the Admin role on mi instance, but when I try to create an event so they replicate on the User ...
sending variables from one widget to next one and then to table
i have a feedback widget, if the user clicks on like/dislike it opens a new widget to collect feedback. i want to show other message in case of like than dislike. and want to send like/dislike from buttons in first widgetin addition to the feedback t...
Cancel RITM button on employee center
Hi, I want to add a Cancel Button on employee center when user see my request and if they want to cancel the request from employee center itself,right now I think only for INC the functionais there to close and resolve INC but for RITM Level, can any...
Journey designer portal page configuration
Can we configure the Journey creation page on portal? When we go to Journeys page on Employee center portal, while creating a new Journey we have default field 'This Jouney is for?' which is a reference to user field. Can we display the email of the ...
Resolved! Sending Email in HR Task
I am trying to figure out a way to implement an email template into hr task.User assigned the task will access the task on employee center's "My Tasks".From the "My Tasks" page, the user will be able to click on the task.Along with the task title, du...
Resolved! Other topic is on the third place which is to be last
Hi, I have added "Other" topic with the largest number of order but it is on the third place...Can I change the order of this?"その他" is Other topic and the order is 1200 (largest)However it comes third place.Pay and Time topic include multiple sub top...
Comments are not posting when clicking on closed complete UI action in HR workspace
Hi, On HR workspace, when HR agents are typing some comments and clicking the Closed complete UI action, the Comments are not posting to activity. Also, i see similar issue with other UI action like Start work, closed incomplete, assign to me UI acti...
Journey configuration page in portal
When we go to Employee center portal to create a Jouney record, we have the default fields like 'This Journey is for' which is a reference to user table. We want to display the email of the user along with the name on the dropdown. Can we configure t...