Hello everyone, I’m facing an issue with Knowledge Management across two separate ServiceNow instances. In one instance, I can search for articles by their KB number and the results appear correctly. However, in the other instance, searching by the n...
Hi All,If we want to show what percentage of total closed cases in January were closed incomplete. Let's say there were 1,000 closed cases in January. 2 of them were Closed Incomplete.is it possible OOB report concept ? We have Created visualization ...
hi, i have one catalog item which allows users to download excel sheet from portal. this sheet is not visible to certain users. it is getting downloaded but only blank screen is coming. pls help me out.
Hello All,I have enabled the "Visible for ESS" option in the catalog item, but I'm unable to see One catalog item in the ESS portal. Despite ensuring the visibility setting is active, the item is not showing up for users "given required roles to user...
Dear community, Our connection to portal (either SSO or local login) is keeping looping to those pages (it never ends) :1) /servicenowurl/portal_suffix?id=login2) /servicenowurl/auth_redirect.do?sysparam_stack=no&sysparm_url=logout_success.do3) /serv...
I have an issue where a custom filtered list item looks like it is returning results from the filter, however they are not displayed correctly in the Employee Centre menu.Here is a screen grab of the problem:If I run my mouse cursor over the drop dow...
Hi All, We are planning to implement AI search integration with external content. After initial analysis, we found that there are two ways this can be done:1) ServiceNow Store Connectors2) Integration Hub AI Search spoke OR External Content REST APIA...
This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in...
Hello All,I am facing an issue with ESC portal where when I search for a Catalog item in Search Bar, the suggested results are displayed. Upon clicking the Catalog item in suggested results, the form opens up in native UI (com.glideapp.servicecatalog...
I am currently working with the Collaboration Calendar, is there an option to export this calendar to Outlook? Thanks!
Hello, I am committing an update set containing a new Employee Centre Standard setup.I have already created the the Taxonomy, Catalogs, Topics and Child Topics.When I view the Employee Centre after it is committed to our Test Instance there are no en...
We have form catalog forms and in the required information section the font color is blue.How we can change this color from blue to white. Please see the attachment.Any suggestions would be appreciated.
Does Concur and Workday syncs in real time? For example, When we open the "My Tasks" page, all of the Concur and Workday approvals are refreshed with the current status in real time.
We cloned the ESC portal to have a specific portal to show only certain catalog services. I added the catalog to the quick links so that the user have direct access. When they open up the service catalog, it shows the order now button at the bottom o...
I want to hide the mega menus sub topic or the topics only for the specific users in the portal how can I achieve that? I have tried to hide the mega menus topic its working but for completely all the users My requirement is for specific user where o...