Is it possible to hide service portal footer for specific user employee center pro
Can we make the service portal footer hidden for specific userIs that possible to do it by any configuration?
Forum Posts
Resolved! Inactivate or retire news articles past their end date
I'm hoping someone can help me out with this one, but we've been using the News and Rich Content functionality for about a year now (under the Content Library) and we're starting to build a number of articles that are showing as "Active" and "Publish...
Resolved! remove 'quick links title' from Mega Menu
Hi there I am trying to remove the title 'quick links' from the each parent item when it gets expanded in the mega menu.I want to just remove it from the mega menu part but still keep the one that appears on the body right hand side.Would anyone have...
Basic Tracking Consent Policy
Hello Experts, I wonder if someone can explain to me what are the insights (metrics) we can lose if we assign Basic Tracking consent policy to a region instead of Notice Tracking consent policy on User Experience Analytics. Thank you so much.
Employee center global search displays suggested label as "catalog item" .Rename it
When we type in Employee center global search ,the suggested drop down option comes and it shows the catalog items with the NAME and Label as "catalog item" (as highlighted in teh screenshot). I want to change the existing label as "request" and crea...
Reuse HR Conditions in different HR Criteria
Hi,We have implemented Employee Center Pro. We have targeted content to HR, Managers, and by country, with a few more granular elements. We discovered that HR needed more than just people in the HR department. This meant we had 2 options:Create a new...
Resolved! Servise now store
I have service now developer account but not able to login in Store. for store I need customer portal. from where we can get it
Unable to find Dashboard in SOW
Hi, Me and my team are unable to find Dashboard in SOW homepage. How can we get back to normal Can anyone guide us on this. Also, attaching image for reference. Thanks, Jyothi
AWA Queue routing to next AWA queue
Hi All, Hope you all are doing well. Currently we are facing an issue in "Agent Connect" support option present in chat menu. When any user tries to connect to agents through support options in chat, it shows message as "No Agent are currently avail...
Collaboration Calendar One View and Export
I am currently working with the Collaboration Calendar, is there an option to export this calendar to Outlook? Thanks!
Need help in Virtual Agent and Teams Integration
We are having 2 service portals that are being used by 2 different teams(ITSM and HRSD). We have Virtual Agent enabled for ITSM portal and it is also integrated with MS Teams.Now we want to extend the same VA for HRSD portal as well.This will have di...
Resolved! Display a field value as round up/down in list view
I have a table which has a decimal type field, in list view I want to show (without altering original data) that field as round up/down manner. Highly appreciated if anyone can help here.
hide/remove surveys
Hi - i want to remove/hide the 'surveys' as we do not use it in the organization. widget is 'my items'.How can i achieve this? thank you
How to get existing categories and catalogs into cloned Taxonomy in Employee Center.
Hi,I have cloned OOB taxonomy.Now I need to get all the existing categories, sub-categories and catalog items into my new taxonomy. Is there any way we can pull them here or we need to add them manually one by one? And how does new catalog items/cate...
Redirect ITIL users to Platform UI and all other users to ESC after login
Hi all, I have been trying to work this out for a client for months but it seems like something is stopping the redirect from happening. I have followed all articles/documentation regarding login redirection and I have successfully done so on my PDI...