restrict all to assign incident to xyz assignment group . -Setup only abc can assign to xyz assignme
I want to write a business rule to restrict all to assign incident to xyz assignment group .-Setup only abc can assign to xyz assignment group.
Forum Posts
Save as Template
Hello, On ESC we have the possibility to Save as Draft one record. I would like to know if it's possible to save it as a Template so it could be reused many times (for same or similar topics / issues) ? Best regards, Nenad
Resolved! Why is my Ajax script and Client script not working. unable to call the records from Leave bucket
Hi Community,Need your help with the Ajax code (Script include) and client script.This code is created to call the record from the leave bucket and populate the respective fields in the new leave request form. variables are correct, but some how the ...
Mobile SMS Opt In/Opt Out
We have the ability to send an SMS text message from a HR case to an employee's mobile phone as a 1 way message (meaning if the employee replies back, the response will not go on the HRC). We have not deployed this to prod yet as we do not have writ...
how to show phones categories only in popular items
how to show phones categories only in popular items and hide the create incident forms.how to resolve this ?
Resolved! Is there a way to move related article widget on the Catalog Item Employee View?
Is there a way to move the related articles widget under the required information widget by chance? I am having a hard time finding the catalog item and changing the location of the widget
how to configure item for default rendering the page in popular items .
how to configure items for default rendering the page in popular items . In the Popular items default showing only phones .
How can I change the view to back to original on the ESC side for search?
We just the updated to Xanadu. I want to look like this whenever they search it but it shows up like this. Image below. How do I fix this issue? Does anyone know why it changed? Thank you in advance for your help. It looks like this when you searc...
Resolved! web assessor account is not linked
if im entering my email its sending confirm email like thisbut after clicking on the confirm button there is no change its just opening the now learning homepage ,and linked to webassessor is not marked as completed can any one help me with this is m...
How to get variables in catalog item by dot-walk in auto-populate ?
Can I get variables in catalog item by dot-walk in auto-populate ?As shown in the attached image, Questions are displayed in the Dot-walk path window in the Auto-Populate tab, but is it possible to get variables using this?
How to set PageID along with Topic ID as homepage in service portal?
How to set PageID along with Topic ID as homepage in service portal? Ex: In HomePage, I was able to set Page that's it. like below/customportal?id=customhomepage But I want to pass something like below../customportal?id=customhomepage&topic_id=3d4b6d...
After upgrade washington dc to xanadu - hide cart view button and forms show in popular items
After upgrade washington dc to xanadu - hide cart view button on load the page first then if i click any categories now showing the cart view and forms show in popular items how to resolve this issue?
Catalog Item that displays Core_Country table values
I've looked at a few articles but have been unable to get the values of the core_country table to be visible on a catalog item variable. I can see the values in the table (231) which is an out of the box table from 2014 but keep getting no matches fo...
Resolved! After upgrade washingtondc to xanadu version - hide background color in start
After upgrade washingtondc to xanadu version - hide background color in approval request > activity > start how to resolve this issue?
Resolved! After clone new widgets then how to Replace OOTB widget with custom widget in servicenow?
After clone new widgets then how to Replace OOTB widget with custom widget in servicenow?if the not able to edit the old widget (eg:standard ticket tab)how to resolve this issue ?
