I'm trying to get ideas for creating a new page. We currently have two pages (one for requests and one for incidents). Employees get really confused on which one to go to and which ticket to put in for things. I'm working on implementing maybe EmployeeWorks, etc. so that they can have the experience of just asking and self-serving and having a ticket submitted for them with that. But in the meantime, I've been asked to recreate our ticket page.
My boss asked for things like:
One starting point for all tickets instead of two pages (omit certain things from them based on permissions).
No longer show the top 6 or 9 popular ones. Make better categories. Rename current tickets. Provide description for tickets to help better find what they need.
Can we add a search bar that only searches requests/incident ticket types? Can we add meta tags to any of the tickets to help?
If anyone has any guidance on giving the best employee experience for this, I would appreciate it! Adding screenshots of our current experience below.
