Quick Link visible in Topic configuration but not appearing in Employee Center Navigation

[Sirri]

Hi Team,

I'm trying to add a new Quick Link (GERT) under the IT Help topic in Employee Center.

Configuration completed

• Created an External Link record.
• Created a Quick Link record and linked it to the External Link.
• Created a Connected Content record linking the Quick Link to the IT Help topic.
• Quick Link is active.
• Topic is active.

I can see GERT under the Topic's Quick Link related list along with other links such as:

• IT Application Access
• IT Assets
• IT Software
• Physical Access
• Password reset
• Tech bar

However, GERT is not displayed in the Employee Center mega menu, while the existing Quick Links are displayed correctly.

Investigation done

• Verified the Connected Content mapping.
• Verified the Topic contains the Quick Link.
• Flushed cache.
• Checked the Employee Center Navigation widget (employee-center-navigation).
• The widget retrieves quick links using:
  new sn_ex_sp.QuickLinkUtil().fetchQuicklinksForTopic(topic.sys_id)
  
  and renders them using:
  ng-repeat="link in QuickLinksForMenuItem"
  I could not find any hardcoded limit in the widget
  

  Question

  Has anyone experienced a scenario where:

  • A Quick Link appears in the Topic configuration,
  • But does not appear in the Employee Center mega menu?

  Could QuickLinkUtil().fetchQuicklinksForTopic() be filtering records based on additional conditions (user criteria, active status, domain, publication status, etc.)?

  Any guidance on where to debug next would be greatly appreciated.

  Thanks in advance!

  

[Dinesh Chilaka]

@Sirri ,

Quick Links where you are adding now will be visible in the Topic Page not in the place where you are referring.

To make quick links available in the Mega Menu,

1.Navigate to Advanced Portal Navigation  from application Navigator

2.Open the record which is active for Employee Center Portal

3.On the related List of Menu Items, try to find the IT Help and open the record

4.Again you will find related list as Quick links,

Add your new Quick Link here and it will automatically appear in the mega menu.

If the above information found helpful for you, mark it as helpful and accept the solution.

Thanks,

Dinesh