Change sort order for knowledge articles on the kb_category page?

[CCSF-Syd]

Hi all,

CanI change the sort order for knowledge articles on the kb_category page? It looks like they are sorted chronologically, but I would love to sort them alphabetically.

Thanks in advance!

[Kieran Anson]

Hi,

See if this helps? On Service Portal, Knowledge Articles not sorted based on "updated' field value - Support and Troubl...

The following has a default value of false - glide.service_portal.honor.knowman.search.order. Setting it to true will sort based on the value of glide.knowman.order.search (default value of 'relevancy')