Enterprise Architecture Frequently Asked Questions

Kranthi P · ‎03-12-2025

Enterprise Architecture Frequently Asked Questions

Welcome to our Frequently Asked Questions guide for Enterprise Architecture. This FAQ is developed for our new customers starting their journey with Enterprise Architecture.

What is Enterprise Architecture?

As an expansion of its market-leading Application Portfolio Management (APM) toolset, ServiceNow offers a complete Enterprise Architecture (EA) solution enabling your organization to accelerate transformation. By engaging teams around shared data and processes on a single intelligent platform, you can cut costs, achieve strategic alignment, and optimize your organization for continuous improvement and resilience. Leveraging the power of the ServiceNow AI platform for business transformation, the EA solution connects business, technology, people, and processes.

What is the reason behind this product expansion to Enterprise Architecture?

Historically, APM focused primarily on the Application Portfolio Management use case, enabling application portfolio managers and enterprise architects to simplify their application estate. We have expanded beyond Application Portfolio Management to deliver comprehensive capabilities that support unified enterprise architecture. With the launch of Enterprise Modeling & Visualization in Xanadu, organizations can now gain a holistic view of their business, design and visualize future-state scenarios, and evaluate them effectively to ensure IT investments are strategically aligned with business objectives.

What are the latest capabilities?

After every release we produce two important assets to highlight the released features enhancements.

What’s New in EA ...? (Example: Xanadu Release Blog)
Enterprise Architecture Delta Decks (Example: Xanadu Delta Decks )

Are there release notes available?

Yes, you can find the latest release notes on ServiceNow Product Docs

Example:

Does Enterprise Architecture require a license?

Yes, Enterprise Architecture requires a license. Contact your account team to understand licensing and packing questions.

If I have a bug or defect in Enterprise Architecture, what do I do?

If you believe you have encountered a defect with Enterprise Architecture, log a case using the Now Support portal.

How do I learn about best practices for Enterprise Architecture?

We do a monthly SPM Academy (prev. Known as Last Thursdays) - where we review the latest release of features, best practices, industry content and demos etc.

You can sign-up for upcoming SPM Academy from LiveOnServiceNow

Or even check are previous webinar recordings here

How can I get started on Enterprise Architecture?

You can review the Quick Start Guide on Enterprise Architecture for more details. Also, the Products Docs for Getting Started pages for each module.

And view the following recording:

Getting Started with Enterprise Architecture Workspace

Are there training & certifications available for Enterprise Architecture?

Yes, we recommend viewing the EA Training blog to learn more about the suggested trainings & certification

Integration

Are there integrations are available for Enterprise Architecture?

Yes, Enterprise Architecture integrates with LucidChart, Apptio, Nicus, Proven Optics, PowerPoint, Teams, & Slack.

ServiceNow has extensive Web services to connect ServiceNow applications to other software applications, including:

Client JavaScript APIs ― to control how the ServiceNow Now Platform functions and is displayed within the Web browser
Server-Side JavaScript APIs ― to modify and develop applications
REST APIs ― to access and update data on the Now Platform.

How can I connect and have visibility on third-party APIs with Enterprise Architecture?

ServiceNow Integration Hub enables execution of third-party APIs as part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as spokes, are easy to configure and enable users to quickly add powerful actions without the need to write a script. Users can access 175+ spokes ― application-specific sets of automation actions and sub flows ― to simplify and accelerate integrations and process automation.

What are some integrations available specific to Enterprise Architecture?

Many ServiceNow solutions, such as Enterprise Architecture, have product-specific integrations, such as integrations with LucidChart, Apptio, Nicus, Proven Optics, PowerPoint, Teams, & Slack.

In addition, RPA Hub can emulate user actions and eliminate mundane and repetitive human activities on systems with an API.

Implementation Questions

How do I start my Enterprise Architecture implementation journey?

For a comprehensive implementation process framework that is proven to scale to the largest, most complex global deployments, check out our Process Guides, Scoping Guides, Success Packs and Implementation Sequence on Now Create. Success Packs tailor our core Now Create methodology, consisting of more than 700 leading practices, to deliver business outcomes aligned with specific product sets.

Explore the recommended resources from Now Create:

Reporting Questions

Are there any reporting capabilities for Enterprise Architecture?

Yes, ServiceNow Reporting, Dashboard and Performance Analytics (PA) visualizations empower administrators and other stakeholders with real-time data to address statuses and correctly evaluate trends. Visualizations are available on both the Web and mobile. Natural Language Query can be used to create reports.

PA content packs contain initial best practice KPIs and dashboards to get started quickly. Analytics Hub provides an exploratory view of KPIs for more detailed analysis, allowing users to see trends, predictions, breakdowns and associated records for a specific indicator.

What type of reporting capabilities are offered for Enterprise Architecture?

Enterprise Architecture Workspace has several dashboards and reports grouped across Application Portfolio, Business Portfolio, Technology Portfolio, Information Portfolio, Total Cost of Ownership.
PA on external data sources enables users to perform detailed analysis on data that is not in their ServiceNow instance.
Third-party business intelligence tools such as PowerBI and Tableau integrate with ServiceNow.

You check the Enterprise Architecture Product Docs for details on each of the reporting capabilities offered

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