Enterprise Architecture Quick Start Guide

Kranthi P · ‎03-12-2025

Welcome to the Enterprise Architecture Quick Start Guide

If you're just starting your Enterprise Architecture journey, then you've come to the right place. This guide will help you get up to speed on activating and realizing value from Enterprise Architecture and is a great place to come back to as our products evolve over time.

Guide Overview:

Here’s an overview of the topics we will cover in the guide:

Enterprise Architecture overview
What are the business outcomes you can expect?
What to know before getting started?
Steps to quick success
Demos and other helpful resources

Enterprise Architecture

Enterprise Architecture is essential for driving business success by providing a holistic view of an organization’s capabilities, technologies, value streams, and key elements. By connecting business, technology, people, data, and processes on a single intelligent platform, our product enables organizations to gain a comprehensive understanding of their current state while developing a strategic vision for the future. This visibility helps simplify operations, reduce costs and risks, and manage technical debt, ultimately enhancing decision-making and accelerating business transformations powered by AI.

What are the business outcomes you can expect from Enterprise Architecture

Before you start to implement Enterprise Architecture it’s critical to have a clear vision of what you want to accomplish. Enterprise Architecture allows you to deliver several positive business outcomes, and you can achieve all this over time. However, by deciding which outcomes are most important for your organization and agreeing on them with your stakeholders, you can set clear expectations and tailor your initial implementation to realize these goals.

Enterprise Architecture benefits:

Enhanced alignment of IT with business strategy, reducing waste
Better business insights in less time, leading to improved decisions and increased organization agility
Enhanced operational resiliency and reduced technical debt and risk exposure
Avoid additional costs associated with duplicate and redundant apps
Better understand usage of AI to reduce risk and enhance value

Before You Get Started

Before you get started with Enterprise Architecture, check, and consider the following:

Customer Type

This guide is designed for new customers who are starting their journey to our Unified Enterprise Architecture.

This blog may also cater to customers who are upgrading to our Next Experience. You can also review the Next Experience page to learn more about how to get started, recommended practices, and things to consider.

Feature Type

Check the product documentation for functionality that is not supported, and verify your instance is not using this functionality or there is a migration plan to replace unsupported functionality. Refer to the application page in the ServiceNow Store to ensure you have the required plugins and dependencies for the applications you are installing.

Additionally consider the Release & Upgrades page to maximize your efficiency and value

Organization Involvement

The ServiceNow Organizational Change Management guide provides detailed guidance on how to plan for organizational change. If you need help creating a winning communications plan, this communications plan template also provides useful advice.

Roles & Personas (Stakeholders):

· Enterprise Architect

· Application Portfolio Manager

· Application Owner

· Domain Architect

· ServiceNow Developers

Steps to quick success

Step 0: Explore the Enterprise Architecture Product Documentation & Familiarize with our Modules

Review the ENTERPRISE ARCHITECTURE Product Docs on the ServiceNow Docs page.

Additionally review the ENTERPRISE ARCHITECTURE Welcome Guide to understand which modules are included in the different licenses and related videos

Check the video: Supercharge your ENTERPRISE ARCHITECTURE implementation journey

Step 1: Implementation Partners & Define your path to implementation

Consider your options for implementation. Do you want ServiceNow Experts to implement? Or perhaps one of ours partners? Or even self-implementation. This article will give you a brief overview of your implementation options: Implementation Success.

Step 2: Define your success metrics

Before you start your implementation journey of Enterprise Architecture, it’s essential to have a clear vision of what you want to accomplish. Enterprise Architecture allows you to deliver multiple positive business outcomes, and you can achieve this over time. Here’s a primer on how to achieve success:

ENTERPRISE ARCHITECTURE Business Outcomes & KPIs

Step 3: Kick-start your implementation journey with our Now Create Assets!

For a comprehensive implementation process framework that is proven to scale to the largest, most complex global deployments, check out our Process Guides, Scoping Guides, Success Packs and Implementation Sequence on Now Create. Success Packs tailor our core Now Create methodology, consisting of more than 700 leading practices, to deliver business outcomes aligned with specific product sets.