Business Processes

averma1 · 3 weeks ago

Hello Community,

I am on way to create business applications and found business processes plays an important role same like application categories.

I am designing from scratch with the help of EA architecture, can I please ask for your advise
- what is the importance of it

- What should be the approach while designing

- what actually are business process and how they will be utilised in future

- How they are related with other CSDM elements

Please advise what immediate use cases of business process I can tell to the stakeholders.

yogesh41 · 3 weeks ago

Hi,

I will be keen to know what other members of the community suggest possible use case of Business Process. Meanwhile I wanted to highlight EA product capabilities and what role Business Process plays.

As it is already known that Business Process capture all critical process and sequence of activities being performed. Enterprise Architecture allow connecting Business Process to all critical Value Streams (Add a value stream to a business process ), Business Capability as well as associating process activities to Business Application that supports it using Business process modeling.

This relationship modelling helps risk/impact analysis, improve tracibility and result process optimisation.

Yogesh

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Mathew Hillyard · Thursday

Hi @averma1

One important change regarding Business Processes and Business Applications is that they used to be a 1:1 relationship (there is a Business Process reference on the Business Application form). However after customer feedback ServiceNow has changed the guidance and instead now recommends a 1:m between Business Applications and Business Processes, and to instead use the related list. This is very important as it's clear that many applications fulfil more than one Business Process.

In terms of Business Process mapping, if your organisation is not already undertaking this activity then be prepared for a LOT of work. It depends on how granular you need to go, but ServiceNow is not an ideal repository for modelling complex Business Processes and all their activities and linkages - at least, not yet. It has got better with Enterprise Modelling and Visualization but is still a way off more dedicated tools. But if you have no current source of Business Process data then it's worth running it on-platform. I agree with the other posts above - pick an existing framework (your org may already use one) and follow its guidance.

I hope this helps!
Mat

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PaulJay · 3 weeks ago

I have the same question, I really need to know the relationship between business processes and the other elements of the CSDM.

fknell · 3 weeks ago

Hi @averma1,

the CSDM 5 White Paper has a dedicated chapter for relationships, there you will find how all the CIs are connected.

The TOGAF framework will be a good starting point to understand all the structure behind.

Hope this helps!

fknell · 3 weeks ago

@averma1 For the topics around capabilities ServiceNow recommends a membership in one of the following organizations, especially if you start from the scratch.

APQC: https://www.apqc.org

Business Architecture Guild: https://www.businessarchitectureguild.org

Hope this helps!

Dr Atul G- LNG · 3 weeks ago

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/common-service-data-model-k...

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