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EA cannot view all Architectural Decision Records

saxtonjoshu
Kilo Sage

‎06-04-2026 04:05 PM

In the EA Workspace - under Portfolio > Information Portfolio > Architectural Decision records some EA's are not able to view ALL the decision records in the list. There is a message that rows were removed due to security constraints. 

The documentation page seems to say that it should be available to any EA -- someone with the sn_apm.apm_analyst role. 

Why can someone with that role not see all the decision records? 

https://www.servicenow.com/docs/r/zurich/application-portfolio-management/eaw-create-edit-adr.html

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yogesh41
ServiceNow Employee

‎06-04-2026 08:26 PM

Hi,

 

EA Architecture Decision Record uses Document Management internally and it only allows access to document through sharing by the respective owner. It is documented Document security and access • Australia ServiceNow AI Platform Capabilities • Docs | ServiceNow . 

 

Yogesh

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