EA workspace is not available

Tedy
Tera Contributor

‎04-29-2025 11:12 PM

Hi All. I can't get the EA workspace to appear on my instance.

0 Helpfuls
  • 3,057 Views
5 REPLIES 5

Dr Atul - LNG
Tera Patron

‎04-29-2025 11:22 PM

Hi @Tedy 

 

Please install the below plugin

 

https://www.servicenow.com/docs/bundle/yokohama-application-portfolio-management/page/product/applic...

0 Helpfuls

yogesh41
ServiceNow Employee

‎04-29-2025 11:23 PM

Did you explore prerequisites for EA Workspace as documented Install Enterprise Architecture Workspace ?

 

Yogesh

0 Helpfuls

Tedy
Tera Contributor
In response to yogesh41

‎04-29-2025 11:57 PM

Hey Yogesh,
Yes I know those, I've ordered activation of SAM Professional instead ( I see this in PDI history: Activated | Activate all Software Asset Management Professional plugins April 30, 2025), and have the same issue there as no workspace is appearing for SAM also. 
When I try to install i.e. "sn_apm_mdtl" is see in dependencies that both EA and EA Workspace is already installed. See screenshot attached. 

Preview file
110 KB
0 Helpfuls

mcastoe
ServiceNow Employee
In response to Tedy

‎04-30-2025 06:21 AM

EA Workspace requires that you have the proper roles, at least sn_apm.apm_read or better sn_apm.apm_user, or best sn_apm.apm_analyst.  If you are an admin, that should allow you to see the workspace as well.  Clearly it is installed.

0 Helpfuls