EA workspace is not available

Tedy · ‎04-29-2025

Hi All. I can't get the EA workspace to appear on my instance.

Dr Atul G- LNG · ‎04-29-2025

Please install the below plugin

https://www.servicenow.com/docs/bundle/yokohama-application-portfolio-management/page/product/applic...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

yogesh41 · ‎04-29-2025

Did you explore prerequisites for EA Workspace as documented Install Enterprise Architecture Workspace ?

Yogesh

Tedy · ‎04-29-2025

Hey Yogesh,
Yes I know those, I've ordered activation of SAM Professional instead ( I see this in PDI history: Activated | Activate all Software Asset Management Professional plugins April 30, 2025), and have the same issue there as no workspace is appearing for SAM also.
When I try to install i.e. "sn_apm_mdtl" is see in dependencies that both EA and EA Workspace is already installed. See screenshot attached.

mcastoe · ‎04-30-2025

EA Workspace requires that you have the proper roles, at least sn_apm.apm_read or better sn_apm.apm_user, or best sn_apm.apm_analyst. If you are an admin, that should allow you to see the workspace as well. Clearly it is installed.