How can we use Value Streams and Value Stream steps when they seem isolated
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3 weeks ago
Hello,
I wanted to ask advice.
We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages.
I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Value Stream Mapping", which is a Lean Management Tool. Within EA, a Value Steam would be something akin to "Order to Cash".
1) Value Streams
Just two fields 1) Name, 2) Category. With a list of categories that are not what I would call categories for value streams.
2) Value Stream Stages
1) Name, 2) Order (of stage), 3) Description, 4) Value Stream. These value stream stages are linked to a "Global" Domain, but you have no way of changing this. What is the domain for ?
What is the point of these 2 new menu options? What value do these bring to Enterprise Architecture?
You can link a Value Stream to a Process and the stage is then an associated field. Why are you not linking it to the Value Stream Stage record instead?
After this, then what? You cannot seem to link the business process to a business application so I am trying to understand the use of and the benefit of this.
In Enterprise Architecture and in Business Architecture (within EA) you document the Business Capabilities and Business Services within. You then link a Business Process to that Business Service, and the Application Service or component that serves the business process. None of this relationship seems to be in ServiceNow EA.
Do you have any documentation that shines light on the benefits of this? So far it seems a functional red herring.
Thanks.
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3 weeks ago
Value Streams and Value Stream Stages are not new as far as I am aware. However I agree that the documentation is a little barebones. I too would expect Value Stream Stages to link to business processes. Interestingly the section on VSM on the ServiceNow corporate website links it to SPM: https://www.servicenow.com/uk/products/strategic-portfolio-management/what-is-value-stream-mapping.h...
However, the docs site pages only reference it relating to EA. This page seems to explain why Value Stage is linked to a process: https://www.servicenow.com/docs/bundle/yokohama-application-portfolio-management/page/product/applic...
Maybe worth one of the EA product team stepping in? @Doron Orbach @mcastoe what are your thoughts?
KR
Mat
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2 weeks ago
Hi @markterringon .
Thanks Mat for sharing the reply.
1) If you look at the link (
Add a value stream to a business process:
https://www.servicenow.com/docs/bundle/yokohama-application-portfolio-management/page/product/appli…), EA supports adding value stream to business process. In this journey, you can link value stream stage too. Thus enabling us to connect all of these.
2) On Business Process to Business Application, this is being done as entity relationship thru Business Application record
Please reach out to us if any further clarifications and happy to connect with you and discuss further.
Thanks,
Sandeep Vemulakonda
(sandeep.vemulakonda@servicenow.com)
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a week ago
As far as I am aware the Business Process field on the Business Application form is no longer recommended. As of CSDM 5 I believe it is a m2m relationship to reflect that fact that a Business Application can run multiple Business Processes (which is what many customers were already doing).
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a week ago
Is this documented in the whitepaper? The only thing I see m2m for business process is value stream/value stream stage.