Zurich - Enterprise Architecture Workspace - monitor and use AI Agents to accelerate value

[Lilly Souksamla]

The Zurich release of ServiceNow delivers a powerful suite of enhancements for the Enterprise Architecture (EA) workspace—designed to empower architects with deeper insights, smarter modeling tools, and tighter alignment between technology and business strategy. 

Whether you're streamlining application portfolios, modeling future-state architectures, or driving governance across your technology landscape, Zurich equips you with the capabilities to do it faster, smarter, and with greater impact. 

Key Capabilities for Enterprise Architects 

• Business Application Insight with Now Assist: Enable organizations to gain deep visibility into their business landscape.  Enterprise architects can assess the health, performance, and strategic alignment of their application portfolio by centralizing application data from the CMDB, diagnose modeling issues using AI, map business capabilities to applications and services, and visualize application usage, cost, and risk. 

• Business Process Modeling: Create BPMN-compliant diagrams to visualize and optimize business workflows, enabling better alignment between operations and IT strategy.  

• Value Stream Hierarchy Modeling: Model value streams to understand how business capabilities deliver value across the organization, supporting transformation initiatives and prioritization.  

• Attach TRM Products to Business Applications: Link Technology Reference Model (TRM) products directly to business applications, improving visibility into technical dependencies and lifecycle risks.  

• Enhanced Filters on the Home Page: Configure the EA workspace homepage with advanced filtering, grouping, and sorting options to surface insights, scorecards, and portfolio health metrics tailored to your needs.  

• Product Capabilities Mapping: Represent the technical capabilities of both business applications and TRM products, enabling more granular analysis and rationalization.  

• AI Governance Visibility: Gain transparency into AI governance with new dashboards and lifecycle tracking for AI agents and models, supporting responsible innovation and compliance.  

• Usability Enhancements: 

• Enterprise Modeling & Visualization: Model current and future-state architectures using drag-and-drop diagrams, and ArchiMate® shapes. Save, share, and version diagrams with role-based access  

• Architecture Decision Records (ADR): Capture, summarize, and act on architecture decisions with Now Assist-powered workflows, ensuring traceability and alignment across teams  

These features reflect ServiceNow’s commitment to making Enterprise Architecture achieve value faster.  With Zurich, architects can move from reactive planning to proactive strategy execution, all within a unified, intuitive workspace. 

For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here.  You can also access Enterprise Architecture on the ServiceNow Store here.  

For more information on Enterprise Architecture, visit the Enterprise Architecture page.