How we can playbook create , wait condtion for CI relationship with business application

jaiho_rai
Kilo Sage

If service instance in CI relationship does not have a business application record, then it will wait to create one. 

 

4 REPLIES 4

Mark Manders
Giga Patron

I'm not sure I understand your question, because the use case is missing, but why not just do this from the playbook? Ask for the input and let a subflow create the relationship.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

@Mark Manders , So here the use case is that they had a prior catalog item which need to be submitted, and when backend created the relationship, there is an issue finding the details

That's why we are looking to the playbook wait condition till the time that business applications do not have CI relationship it won't proceed further.

Tanushree Maiti
Tera Patron

Hi @jaiho_rai ,

 

Go through  this Get well Playbook , it will help you on your requirement.

 

KB0831506 Business Application with Application Service Relationship 

KB0831505 Application Services with Business Application Relationships 

KB0831511 Business Service Offerings with Application Service Relationship 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi @Tanushree Maiti , I am not able to access the KB arcticle if you do have please could you share this.