Mapping Business Apps to Business Capabilities - what level?
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2 hours ago
Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at?
Here's an example:
L0 Capability = New Business & Underwriting
L1 = New Business
L1 = Underwriting
Let's say I have PolicyAdmin that fits under L1 New Business. And I have Underwriter that fits under L1 Underwriting. It only makes sense to map those 2 apps to the L1 capabilities. HOWEVER, do you also map them to the L0 capability as well? We have use cases where people want to see all applications that provide the "New Business & Underwriting" capability (L0) - regardless of which L1 they map to. But we also have use cases where we'd only want to see those apps providing New Business within the New Business & Underwriting capability.
So my question is really: Do you map to each capability in the hierarchy? Or just to the lowest defined capability?
