Need help to implement below

SagarG471290243 · 8 hours ago

Hello,

Custom escalation matrix
An app that automatically escalate issues based on Time threshold,
Severity, Assignment group hierarchy, Calendar/holidays

Dr Atul G- LNG · 7 hours ago

Hi @SagarG471290243

There is an out-of-the-box escalation module that you can use and configure according to the required escalation conditions.

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-serv...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tomas Lozano · 7 hours ago

Hello. A bit more context would help