Need help to implement below

[Community Alums]

Hello,

Need help to implement below

Custom escalation matrix
An app that automatically escalate issues based on Time threshold,
Severity, Assignment group hierarchy, Calendar/holidays

[Dr Atul G- LNG]

Hi @Community Alums 

There is an out-of-the-box escalation module that you can use and configure according to the required escalation conditions.

https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-service-management/task/configure-escalation-management.html

[Tomas Lozano]

Hello.  A bit more context would help